Community Health Worker - San José, CA

Job Description

Job Description

Overall Summary

The Community Health Worker (CHW) I will primarily work at serving and assisting patients while located at different sites throughout our client’s organization and community events. The Community Health Worker (CHW) will work at different capacities based on their assigned area of training and specialty. The CHW will be a trusted member of the community, and actively participate as a liaison between primary care, specialties and resources available to their patients. Activities may include, but are not limited to, outreach, engagement, care coordination, case management, patient education, health coaching, linkage of the patient with our client’s resources and in the community such as food, housing, financial and transportation assistance and also linking the patient to care within the clinic. 

Essential Responsibilities

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks and responsibilities. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Under the general direction of the supervisor/manager, the Community Health Worker performs a variety of services.

Duties include: 

• Completion of CHW Certification after 2,000 hours of work 
• Book appointments in Electronic Health Record, according to providers’ scope of practice. 
• Use Microsoft Office to communicate and report information 
• Perform patient screening surveys; score questionnaires and alert care team 
• Document encounters in electronic health records 
• Participate in health fairs, community and outreach events to promote services 
• Maintain logs as directed by supervisors 
• Participate in health fairs, tabling, collect information 
• Follow-up on no-show appointments 
• Schedule in person interpreters, and transportation, via patient health plans as applicable 
• Be highly dependable and independent- • Conduct outreach and enrollment services in available public benefit programs 
• Connect patients to internal resources and/or services to meet their needs 
• Serve as a liaison between the community and health and social services. 
• Interface well with clinic staff, community and care teams. 
• Meet departmental review and documentation standards for work assignment 
• Adhere to the policy and procedures of assigned clinic(s) 
• Build and maintain appropriate relationships on behalf of the organization 
• Support a positive work environment and foster teamwork 
• Support a positive image inside and outside the organization. 
• Work flexible hours, which includes some evenings and weekends 
• Work at any of our client’s locations, including clinics, mobiles, schools, homeless encampments, warming centers and patients’ homes, or patient appointments as assigned 

Secondary Responsibilities

• Attends workshops, training, and meetings as needed, and as requested. 
• Performs other duties as assigned by supervisor. 

Qualifications

Required Education, Experience, and Training 

• High School Diploma or equivalent 
• Two (2) years of experience in a community-based health care service capacity preferred 
• Bilingual preferred 

Work Conditions 

• Travel to other sites and/or locations required 
• Work outside in varying temperatures may be required 
• Prolonged periods of standing or sitting. 
• Work flexible hours, which includes some evenings and weekends 

Physical Demands

This position requires: 

• Sitting, walking, and standing in a typical medical/clinical office environment. 
• Extended and/or prolonged periods of sitting, walking, or standing. 
• Regular bending, stretching, and lifting up to 50 pounds. 
• Regularly reaching with arms, climbing, balancing, stooping, kneeling, crouching, and crawling while performing job duties. 
• Moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises. 
• Manual dexterity for tasks involving standard office equipment and computer keyboard, including repetitive movements such as typing. 
• Traveling to work sites, including exposure to outside elements. 
• Exposure to potentially dangerous materials, hazards, physical risks and situations, requiring adherence to extensive safety precautions and possibly the use of protective equipment. 

Supervisory Responsibilities

None