Customer Support Specialist

Job Summary The Concierge role will provide Signature Service by being a single point of contact for the homeowner. They will partner with the management team to provide customized level of communication with every homeowner. Duties/Responsibilities Build a concrete relationship with the homeowner Control and manage timeline with homeowner Work with the Production Manager to resolve any paperwork issues, change orders, on-hold jobs or jobs in progress Conduct service assessment and warranty inquiries Follow up with homeowner’s post install Send surveys and request reviews Required Skills/Abilities Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Proficient in Microsoft Office Suite or related software. Excellent organizational skills and high attention to detail. Basic understanding of clerical procedures and systems such as recordkeeping and filing. Ability to work independently. Education and Experience Associates degree preferred; High school diploma required 1-3 years of experience in customer service role preferred Physical Requirements Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. #J-18808-Ljbffr