Family Support Partner / High Fidelity Wraparound

Family Support Partner / High Fidelity Wraparound

Are you a parent with lived experience navigating behavioral health services for your child and a passion for helping others do the same? At Easterseals PORT Health (ESPH), our mission is rooted in empowering individuals and strengthening communities. We are seeking a passionate Family Support Partner on our Wraparound Services team located in the Greensboro areas. In this meaningful role, you'll draw from your own journey to uplift and guide families, serve as a positive role model and help families navigate complex systems, and empower them to confidently advocate for their children's needs.

This is more than a job, it's a chance to turn your personal journey into powerful support for families facing similar challenges.

Your Role in Our Mission

The Family Partner uses lived experience raising a child with behavioral health needs to provide one-on-one, strengths-based support to families. As a key member of the Child and Family Team (CFT), the Family Partner empowers caregivers to advocate for themselves, navigate services, and build resiliency. This role involves mentoring families, supporting care coordination, connecting them to community resources, and promoting positive outcomes through collaborative, family-driven planning.

Why Join Us?

As a part of our mission, we help our team members embrace their potential, build resilience, and thrive! You will benefit from ongoing professional growth and development as you work alongside leaders of clinical excellence in mental health and substance use services that care about your success.

This is a full-time position (40 hours per week), Monday through Friday, primarily business hours, but does include 8am - 8pm to accommodate the family's schedules as needed.

Service area: Guilford, Randolph, and part of Forsyth County.

We also offer a full benefits package for benefits-eligible positions.

Compensation & Benefits

• Competitive rate: $18–$20.64 per hour for this full-time non-exempt position
• Generous paid time off and paid holidays
• Full benefits package including Medical, Dental, and Vision benefits
• Life and Disability Insurance (company paid)
• 403(b) Retirement Plan
• Employee Assistance Program and legal services support
• Public Service Loan Forgiveness (PSLF) qualifying employer

What We're Looking For

• Must be a parent or primary caregiver of a child who has received services for I/DD and/or mental health
• Education: Bachelor's degree in a human service field preferred
• Skills: Great communication skills, both verbal and written
• Experience promoting the client's "voice and choice" preferred
• A valid driver's license, current auto insurance and a good driving record

About Easterseals PORT Health

Easterseals PORT Health is a trustworthy and compassionate partner, providing exceptional services in disability, mental health, and substance use to help our neighbors live their best lives. Purpose, dedication, and empathy drive our in-person and telehealth service delivery. Our 2,600-member team provides more than 10.2 million hours of meaningful support to 40,200 kids, adults, and families in 11,000 home, facility, and community locations across North Carolina and Virginia.

Easterseals PORT Health is an Inclusive Culture, Different Voices, Embracing Potential, Authentic Self, and Learning and Growing (IDEAL) organization.

Applicants of all abilities are encouraged to apply!

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.