Technical Lead - Application Support

Req ID: 71026At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.NTT DATA Services currently seeks a Technical Lead - Application Support to join our team in Parsippany, New Jersey (US-NJ), United States (US).NTT Data Services is Hiring!Do you want to take your career to the next level? NTT DATA Services is seeking a technical support professional for the role of Technical Lead - Application Support. In this role you will:Duties and Responsibilities for this position include (what this person will do on a daily/weekly basis):Responsibility for delivery support and automation in such a way as to focus on contractual SLAs and internal SLOs; delivering high uptime for our customersExecute operational and maintenance activities in 24x7 Cloud environment by following release runbooks on a large number of systemsFollow change management standardsRapidly troubleshoot incidents:By leveraging service restorative actionsBy understanding what causes most issues and the actions to mitigate those on your assigned technology stackBy understanding what actions will systematically eliminate the causes of common issues without doing more harm to currently impacted systemsReport problems and participate in related root cause analysis or incident Post MortemsInstall, setup, and configure third party tools for collecting and analyzing application performance and stability issues.Provide analysis of poor performance and instabilities identified in systems.Participate in post mortem meeting and discussion; providing and documenting details from the incident or problemProvide technical detail and assist with documenting agreed upon root causeProvide technical detail and assist with documenting agreed upon preventative measuresProvide technical detail for diagnosing and fixing known bugs and problems. Assist with creating run books, automation or other process improvements to address future occurrences of issue and for automating common tasks; clearly document the steps to execute and resolveExecute continuous service improvement activities, as assigned:Design, document, develop, test, and deploy automationFollow current DevOps best practices, and/or other development methodologies such as SDLC, Rapid, etc.Execute system health monitoring and performance optimizationCollaborate across all Cloud support teams (Network, Platform, Database and Applications) on efforts to improve performance, stability, and availabilityDetermine if changes require an updated to current documentation, processes, procedures and toolsContribute to knowledge management by updating documentation, processes, procedures and toolsWork with Talent Development to train colleagues on new documentation, processes, procedures and toolsAct as a mentor for Cloud Engineer colleagues by:Providing adoption leadership expertise for new standards and best practicesParticipating as a subject matter expert on process improvement; and training & tool developmentBe the subject matter expert for assigned specializations by providing technical leadership and technical engineering expertiseBasic, Required Qualifications:Minimum eight years' experience inApplication Development/Maintenance with distributed cloud systems tech (Java, node.js, Python, AWS EC2, AWS Lambda, API Gateway, AWS DynamoDB, Glue, Elasticsearch, or Google Cloud/Azure equivalents)Designing RESTful APIs, event-driven workflows, and microservices architecturesServer-side technologies such as Spring Boot and front-end frameworks such as AngularDatabase concepts for RDBMS’ such as Oracle as well as NoSQL databases such as MongoDBSoftware engineering best practices including unit testing, continuous integration (Jenkins), and source control (GitHub, Bitbucket)Other Desired qualifications for this role include:Experience with container orchestration (Kubernetes, Docker, etc.) a plusExperience implementing and working with ETL Tools such as InformaticaExperience with scheduling tools such as Airflow, AutosysExperience with JSON, Web ServicesTravel: We are seeking candidates local to the Parsippany, New Jersey area or who can relocateDegree: Bachelors in Computer Science or equivalent work experienceThis position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment. About NTT DATA ServicesNTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more.NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.INDAPPSPosting Date:11/30/2019Department: -