Receptionist

Job TitlePrimary Job Functions:Cordially welcomes and receives patients and visitors upon arrival.Instruct patient regarding completion of forms.Records patient arrival on schedule while keeping appointments on schedule.Verify insurance, scan/copy insurance card, collect co-pay, provide receipt if necessary, and verify photo IDEnter updated patient demographic informationAt end of day, balance money, receipts and fee sheetsCheck reminder call report and follow up according to the protocolScroll schedule for daily changesPractice appropriate charting methodsAssist with resolving patient issuesWill work with EMR (electronic medical records) to enter kiosk form and begin patient visit, and any other EMR duties assigned.Secondary Job Functions:Call and/or send no show/cancellation letter to patient and/or primary care or referring physician.Assist co-workers with work, including working the dashboard reports in AthenaNet, recalls, medical records, assist with answering operator phone line, etc.Maintain proper functioning of office equipmentMaintain updated magazines in lobby and exam roomsDisperse and send interoffice mailOpen, dispense, and send all united states postal mailMaintains confidentiality of patient's personal and financial information utilizing HIPAA guidelines and regulations.Attends all office meetings or in-service as required.Any other tasks as requested by the physician, practice manager, human resource manager and/or the office supervisor2Knowledge, Skills, and Abilities:Knowledge of medical terminologyAbility to communicate with diversified levels of patients, staff members, external providers and/or agencies.Ability to organize work material and/or charts to ensure accuracy of patient recordsKnowledge of modern office procedures and methods including telephone communications, office systems, and record keepingKnowledge of modern business communication, including style and format of letters, memoranda, minutes, and reportsSkill to use a personal computer and various software packages, including internet experience.Skill to use a multi-line telephone system.Ability to establish priorities, work independently, and proceed with objectives with little supervisionAbility to handle and resolve problemsAbility to maintain confidentiality regarding health and financial information.Neat appearance, professional demeanor and pleasant voice.Fluent in EnglishCredentials and Experience:Must have high school diploma or equivalentPrefer 2 years' experience working in a medical environment.Special Requirements:Willingness to learn new tasks, be cross-trained within office, and be flexible with work load to help office flow, including assisting co-workers.Flexibility in working hours; willing to work occasional overtime.Physical Demands:Applies the principles of body mechanics in lifting or moving charts, boxes, or equipment (occasional).Must be able to independently lift 25 pounds (occasional)Physical ability to retrieve and file records in a (6 to 7 shelf) file cabinet (frequent).Must be able to sit (frequent), stand (frequent), walk (frequent), stoop (frequent), bend over (frequent), and type on keyboard (frequent).Ability to communicate in person and by phoneWork Environment:Medical office requiring some contact with adult patients.Hours:7:30AM-4:00PM Monday-FridayEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.