Service Technician

Job Description

Job Description

Description:

Service Technician

Reports To: Community Manager and/or Service Manager
FLSA Status: Non-Exempt

Position Summary

The Service Technician is responsible for maintaining the physical condition, safety, and appearance of the community. This position performs routine maintenance, repairs, preventative maintenance, and apartment turns while providing excellent customer service to residents and supporting the overall operation of the property.

The Service Technician helps ensure that apartment homes, buildings, amenities, and grounds are maintained in accordance with Panther Residential Management standards and applicable safety requirements.

Essential Functions

Maintenance and Repairs

• Complete service requests in a timely and professional manner.
• Diagnose maintenance issues and perform repairs involving plumbing, electrical, HVAC, appliances, carpentry, drywall, painting, and general building maintenance.
• Perform preventative maintenance on equipment, buildings, and community systems.
• Troubleshoot maintenance concerns and determine appropriate corrective action.
• Ensure all work is completed safely and in compliance with company policies and applicable codes.

Apartment Turns and Make-Ready Preparation

• Prepare vacant apartment homes for new residents by completing inspections, repairs, cleaning coordination, and final quality checks.
• Complete punch-list items and ensure apartment homes meet company standards prior to move-in.
• Coordinate with vendors and contractors when necessary to support turn activities.

Community Appearance and Grounds

• Assist in maintaining the overall appearance of the community, including grounds, common areas, breezeways, amenities, and parking areas.
• Perform general property upkeep, including pressure washing, trash removal, painting, and minor landscaping support as needed.
• Identify and report conditions that may impact safety, curb appeal, or resident satisfaction.

Safety and Compliance

• Follow all company safety policies and procedures.
• Participate in required safety meetings and training programs.
• Immediately report accidents, injuries, property damage, and unsafe conditions.
• Maintain compliance with OSHA requirements and other applicable regulations.

Customer Service

• Provide courteous, professional service to residents, team members, vendors, and guests.
• Communicate effectively regarding service requests and maintenance concerns.
• Respond to maintenance issues with a sense of urgency while maintaining a positive resident experience.
• Represent Panther Residential Management in a professional manner at all times.

Administrative Responsibilities

• Accurately document completed work orders and maintenance activities.
• Maintain organized inventory, tools, and maintenance supplies.
• Notify management of supply needs, equipment concerns, or significant maintenance issues.

BENEFITS:

• Health, Dental & Vision insurance offered after 30 days of employment
• Company paid Group Life Insurance and Short Term Disability
• Voluntary AD&D Insurance and Long-Term Disability
• 401(k) with Company match after 6 months of employment
• 15 days of PTO/2 Personal Days
• 7* Observed/Paid Holidays (*Veterans are also eligible for Veterans Day)
• Company provided apparel/uniforms

Qualifications

Education and Experience

• High school diploma or equivalent required.
• Technical training, trade school education, or maintenance certifications preferred.
• Previous apartment maintenance, facilities maintenance, building maintenance, or related experience preferred.
• Equivalent combinations of education and experience may be considered.

Knowledge, Skills, and Abilities

• Working knowledge of HVAC, plumbing, electrical, appliance repair, carpentry, drywall, and general maintenance practices.
• Ability to safely operate maintenance tools and equipment.
• Ability to diagnose problems and perform repairs efficiently.
• Strong customer service and communication skills.
• Ability to prioritize multiple tasks and work independently.
• Basic computer skills and ability to utilize property management and work order systems.

Certifications

• EPA Type I and II or Universal Certification preferred or required based on property needs.
• Any licenses or certifications required by state or local jurisdiction must be maintained.

Additional Requirements

• Valid driver's license and reliable transportation may be required.
• Ability to participate in an on-call rotation, including evenings, weekends, and holidays.
• Occasional travel to other company properties may be required.

Physical Demands

The physical requirements described below are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made for qualified individuals with disabilities.

• Frequently stand, walk, bend, kneel, crouch, climb, and reach.
• Regularly use hands and arms to handle tools, equipment, and materials.
• Frequently lift and carry items weighing up to 25 pounds and occasionally up to 50 pounds.
• Work at varying heights using ladders and other maintenance equipment.
• Ability to respond to emergency maintenance situations when necessary.

Work Environment

This position regularly works both indoors and outdoors throughout the community and may be exposed to varying weather conditions, noise levels, dust, chemicals, mechanical equipment, and other conditions commonly associated with residential property maintenance.

The Service Technician may be required to enter occupied and vacant apartment homes, maintenance areas, mechanical rooms, rooftops, and amenity spaces while performing assigned duties.

Acknowledgment

I acknowledge that I have received and reviewed this job description. I understand that it is intended to describe the general nature and level of work performed by employees in this position and is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Panther Residential Management reserves the right to modify job duties and responsibilities as business needs require.