Customer Success Manager

Zeta Global (NYSE: ZETA) is the AI‑Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Overview You will be a key member of the Account Management team responsible for client satisfaction by providing exceptional service, thought leadership and execution. The Account Manager will be the lead customer‑facing contact with the client and will be responsible for helping to plan, develop and execute our clients’ marketing strategies. Responsibilities Assume a leadership role in a cross‑functional team including Client Solutions, Analytics, Operations, and Implementation of Web Site, Email and Customer Data Platform optimization. Act in a client‑facing capacity to lead the direction, communications, and outcomes across the teams. Assist sales and senior management in the scoping of solutions for clients resulting in programs, which support the client’s business objectives and position the relationship for success. Manage the delivery of scoped services for clients, coordinating efforts across the internal operational teams ensuring timeliness and quality at each step. Lead client calls and communications including the development of client‑facing materials such as proposals, presentation deliverables, strategic points of view, status reports, and requirements documents. Manage outcomes and follow‑ups. Work with client to plan and execute a wide range of campaigns across addressable channels. Evaluate opportunities to grow the scope of services and tools. Oversee the quality of operational responsibilities including delivery of reports, communication of campaigns and/or analytic changes. Manage client billing, budget and forecast processes. Develop and build excellent relationships with clients, and internal team members. Ensure campaign goals are clearly defined and understood by team members. Monitor campaign and alert team members with performance concerns. When issues are identified, work with team members to develop solutions and client communication. Escalate any major client issues, bringing in senior management as appropriate. Qualifications BS or BA degree, preferably in Marketing or Business. 3 – 5 years’ experience in account management or a client‑side marketing department with experience with email/digital marketing and campaign management. Excellent communications skills and relationship skills. Proficient in MS Office: Excel, PowerPoint, and Word. Benefits & Perks Unlimited PTO Excellent medical, dental, and vision coverage Employee Equity Employee Discounts, Virtual Wellness Classes, and Pet Insurance and more Salary Range The salary range for this role is $90,000 - $100,000.00 , depending on location and experience. People & Culture at Zeta Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression. We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. We are committed to building diverse teams with different identities, backgrounds and perspectives. #J-18808-Ljbffr