NASA Network / Cable Plant Technician

Network / Cable Plant Technician

TCS is searching for a Network / Cable Plant Technician with strong inside and outside plant experience to support our NASA customer at NASA's Goddard Space Flight Center (GSFC) campus during an amazing period in NASA's history. The network supports NASA's Artemis Program and the Mars Exploration Program, among many, many others. TCS specializes in the areas of network engineering and architecture. The chosen candidate will be part of a team that will provide ample growth opportunities.

Responsibilities:

• Installing, supporting, and/or maintaining communication circuits
• Reconciliation of any outstanding help desk tickets (up to & including desk side visits to verify system configurations & test network jacks).
• Resolve wired/wireless network outages, authentication/latency issues, Cisco/Juniper switch configuration & installation, OS upgrades on routers/switches, wireless site surveys, wireless network design, IP address administration, network jack activations, network documentation (Visio).
• Duties also include routine maintenance downtimes in which legacy network hardware is removed from telco. closets & new switches are configured/installed & patch cables are dressed in.
• Performing technical analyses of hardware and transmission facilities using various diagnostic tools in support of efficient network operations
• Identifying, diagnosing, and resolving technical problems related to VoIP or network failure/integrity and usage of PC hardware and software.
• Utilizing existing knowledge while building additional knowledge of the company, client, and processes
• Resolving work orders for Cable Plant, Network, and VOIP issues.
• Solving a range of straightforward problems
• Analyzing possible solutions using standard procedures
• Completing work with a moderate level of guidance and direction
• Solving standard problems by analyzing possible solutions using experience, judgement, and precedents
• Positively impacting quality of own work and the work of others on the team
• Working within guidelines and policies
• Explaining information to others in straight forward manner

Required:

• High School with 4 or more years of relevant experience
• 3+ years of cable plant experience working with fiber optic, copper, and category cabling.
• 1+ years' experience troubleshooting complex routing and switching issues, configuring switches, routers, network appliances and WAN devices.
• Basic network troubleshooting skills
• Excellent customer service skills
• Excellent oral and written communication skills
• Must be able to lift and carry 50 lbs. for up to 100 feet at a time; must be able to lift 25 lbs. vertically using ladders
• Must be able to work in confined spaces, such as raised floors or communications closets; must be able to work in noisy environments, such as data centers and operations centers; must be able to stand or sit for 8 hours at a time

Desired:

• DoD Clearance
• BICSI Certification
• CCNA or other Networking Certification
• Organized and detail-oriented
• Strong leadership skills
• Self-motivated/ self-directing
• Strong collaboration, prioritization, and adaptability skills required. Relationship building
• Ability to manage and prioritize own work, and that of their team
• Independent decision making
• Analytical thinking; thinking out of the box
• Ability to effectively communicate with all organizational levels (SME to Senior management)
• Ability to analyze problems at various levels (e.g. detail level, overall organizational impact, etc.)

Benefits:

• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Flexible Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, vacation, sick leave, and maternity/paternity leave