IT Manager

Job Description

Job Description

We are looking for an experienced IT Manager to provide immediate leadership and hands-on technical support for a multi-site organization. This contract opportunity is ideal for someone who can guide daily IT operations, resolve technical issues directly, and bring structure to a fast-paced environment. The role will work closely with business leaders and team members to keep systems reliable, support end users, and strengthen internal IT ownership during a leadership transition.

Responsibilities:
• Direct daily IT activities across infrastructure, user devices, and support services for multiple locations.
• Troubleshoot and resolve a wide range of technical issues, providing support across frontline and advanced service needs.
• Administer user onboarding and offboarding processes, including account provisioning, permissions, and access management.
• Partner with the departing IT leader to gather operational knowledge, secure administrative access, and create clear technical documentation.
• Oversee the Atera platform by supporting monitoring, scripting, automation workflows, and overall tool performance.
• Maintain the health of Microsoft-based systems, endpoint environments, and core business technology platforms.
• Manage network components, legacy server resources, patching schedules, backup processes, and overall system uptime.
• Support cybersecurity and facility-related security technologies such as surveillance and controlled entry systems.
• Provide day-to-day guidance to an IT team member at the beginning of their career while encouraging effective support practices and technical growth.
• Communicate priorities, risks, and technical updates clearly to leadership, department teams, and non-technical users.• At least 5 years of IT experience spanning infrastructure, end-user support, systems administration, and security.
• Proven success in a hands-on IT leadership or senior generalist role within a small to mid-sized business environment.
• Strong knowledge of Microsoft technologies, including Microsoft 365, Windows systems, servers, and endpoint administration.
• Solid background in networking, backup management, configuration control, and hardware support.
• Experience supporting IT issues across Tier 1 through Tier 3 levels with minimal ramp-up time.
• Familiarity with Atera or similar remote monitoring and automation tools, including scripting and workflow support.
• Ability to document technical environments, manage priorities independently, and adapt quickly in changing situations.
• Strong communication skills with the ability to collaborate effectively with both technical staff and business stakeholders.