Credit Representative - Kent WA

Job Description

Job Description

Position Summary

WCP Solutions is seeking a detail-oriented Credit Representative to support our Kent Division through credit, collections, accounts receivable, and administrative activities. This role plays an important part in maintaining healthy customer accounts, ensuring accurate financial records, and providing responsive service to both internal and external customers.  The hours are 9:30 a.m. – 6:30 p.m., Monday – Friday.

The ideal candidate is organized, professional, customer-focused, and able to prioritize multiple responsibilities in a fast-paced environment while maintaining accuracy and confidentiality.

Essential Responsibilities

• Perform collection calls and assist in monitoring the daily credit queue.
• Respond to customer and internal requests for invoices, statements, proof of delivery documents, and account information.
• Accurately process customer payments, adjustments, credits, and assignments.
• Maintain and update customer account and master data records.
• Research and resolve billing discrepancies, pricing issues, deductions, and other account-related concerns.
• Work collaboratively with sales, customer service, operations, and customers to resolve receivable issues.
• Review and verify freight bills and freight invoicing for accuracy.
• Support account reconciliation activities and follow established credit procedures.
• Maintain accurate documentation and records related to credit and collection activities.
• Regular and reliable attendance.

Additional Responsibilities

• Perform scanning, filing, electronic document management, and other administrative tasks.
• Assist with special projects and departmental initiatives as assigned.
• Support the overall effectiveness of the credit and accounting team.
• Perform other duties as assigned.

Qualifications

• Minimum of two years of experience in credit and collections, or a related business function preferred.
• High school diploma or equivalent required; additional coursework in accounting or business is a plus.
• Proficiency with Microsoft Office, including Outlook, Excel, and Word.

Knowledge, Skills & Abilities

• Demonstrated professionalism and ability to maintain strict confidentiality.
• Strong verbal and written communication skills.
• Excellent customer service and relationship-building skills.
• Ability to communicate effectively with customers and employees at all levels of the organization.
• Strong attention to detail and commitment to accuracy.
• Ability to prioritize competing demands and manage multiple tasks simultaneously.
• Strong problem-solving and critical-thinking skills.
• Adaptable, collaborative, and capable of working independently.
• Proficient in data entry, ten-key operation, and general office technology.
• Strong mathematical aptitude and comfort working with financial information.

Working Conditions & Physical Requirements

• Professional office environment.
• Ability to sit or stand for extended periods.
• Frequent use of a computer, telephone, copier, scanner, and other standard office equipment.
• Ability to bend, stoop, and reach for filing and document management activities.
• Regularly lift and move up to 20 pounds.