Store Manager

About Us KYNAH is a brand offering a curated collection of luxury South Asian fashion designed to empower the next generation of modern South Asian-American women. Focused on blending tradition with modernity, KYNAH celebrates cultural heritage through innovative and refined designs. The brand is committed to exceptional quality and a personalized shopping experience that fosters confidence and self-expression. The Role We are seeking a results-driven Store Manager to lead and manage all aspects of retail operations. This is a hands‑on leadership role requiring strong ownership, commercial awareness, and the ability to consistently deliver measurable outcomes. The ideal candidate is highly responsive, solution-oriented, and able to make clear, confident decisions in a fast-moving environment while maintaining an exceptional client experience. Key Responsibilities Sales & Client Experience Own and drive store sales targets at both an individual and team level Lead the team in achieving and exceeding revenue goals Apply strong in-person sales strategies to improve conversion and client engagement Deliver a high-touch, personalized client experience aligned with luxury standards Manage client relationships and ensure a seamless end-to-end experience Store Operations Oversee end-to-end store operations with strong attention to detail Manage client appointment scheduling, coordination, and follow-ups to ensure a seamless experience Maintain strong cross-functional communication with Customer Service, Production, and Management teams to ensure alignment on orders, timelines, and client needs Own weekly store staff scheduling and ensure consistent store coverage at all times Proactively manage call-offs by arranging coverage and stepping in as needed to avoid disruption to client experience Serve as the on-call point of contact for staffing coverage and store-related needs Ensure inventory accuracy, shipment coordination, and operational efficiency Maintain a consistently high standard of store presentation and readiness Identify and resolve operational issues in a timely and effective manner Team Management & Leadership Lead full-cycle hiring for store roles, including sourcing, interviewing, and onboarding Train, coach, and develop team members to ensure high performance and consistency Manage, coach, and develop a team including at least 4 direct reports Set clear sales targets and performance expectations Monitor performance, attendance, and productivity Drive accountability and a performance-focused team culture Ensure proper staffing coverage and smooth daily operations Execution & Productivity Manage multiple priorities with strong time management and attention to detail Ensure consistent execution with no operational backlog Take initiative and follow through on all responsibilities Communication & Reporting Serve as the primary point of contact for store operations Maintain clear and timely communication with internal teams Provide regular updates on sales performance, operations, and client insights What we are looking for Proven experience as a Store Manager or Retail Manager in a luxury or high-touch environment Strong ownership mindset with a results-driven approach Experience managing and achieving both individual and team sales goals Strong understanding of in‑person sales strategies and client conversion Experience hiring, training, and developing retail teams Ability to operate effectively in a fast-moving environment Excellent time management, organization, and multitasking skills High attention to detail and strong execution capabilities Leadership experience managing a team, including at least 4 direct reports Strong verbal and written communication skills Technical Skills Proficiency in Shopify, Asana, Gladly, or similar CRM and retail tools Advanced Excel skills with the ability to manage and analyze data Strong PC proficiency and ability to work across multiple systems Schedule Full-time This position requires weekend availability and will serve as the on-call point of contact for store operations as needed Success in this Role Consistent achievement of sales targets Well-managed store operations with no backlog Strong team performance and accountability High client satisfaction and retention Clear ownership and measurable results #J-18808-Ljbffr