Veterinary Receptionist

Veterinary Receptionist

North Oatland Animal Hospital is hiring a full-time front-desk receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

As you join our team, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Professional development opportunities

Salary: $18-$25 per hour dependent on experience and skills

Schedule: Monday-Friday 8AM-5PM, Every other Saturday 9AM-3PM

Key responsibilities include:

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications include:

• Previous experience as a veterinary receptionist or medical office assistant preferred
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

North Oatlands Animal Hospital & Reproduction Center proudly serves Leesburg. We take pride in providing our patients with the best care, doing everything in our hands for the health and safety of your four-legged friends.

We work to make sure your pet is the healthiest they can be, and to reciprocate the unconditional love they give to us.