Customer Care Advocate

Patient Scheduler

Hybrid Columbus, OH (On-site training for the first 90+ days)

2-Month Contract to Hire

Responsibilities:

Speak with patients to assess their needs through actively listening to their concerns and questions and making appropriate recommendations and clarifications

Coordinate outpatient appointments across multiple specialties including routine visits, urgent and emergency issues and associated testing

Work with callers to resolve complex problems by gaining understanding of large-scale operational processes

Become a subject matter expert, understanding the nuanced processes of determining appropriate appointment needs and provider preferences

Utilize software systems to facilitate patient interactions

Provide outstanding customer service to callers through listening, empathy and understanding the needs of each individual patient

Help promote a culture of positivity and teamwork across your team

Qualifications:

High school diploma or equivalent required

One+ year of customer service experience over the phone or in person

Passion for providing excellent customer service

High level of interpersonal skills with ability to handle sensitive, confidential situations and built trust with patients calling in

High proficiency with technology and using multiple computer-based systems with ability to learn new programs

ABOUT EIGHT ELEVEN DBA CALCULATED HIRE:

At Eight Eleven, our business is people. Relationships are at the center of what we do. A successful partnership is only as strong as the relationship built. Were your trusted partner for IT hiring, recruiting and staffing needs.

For over 16 years, Eight Eleven has established and maintained relationships that are designed to meet your IT staffing needs. Whether its contract, contract-to-hire, or permanent placement work, we customize our search based upon your company's unique initiatives, culture and technologies. With our national team of recruiters placed at 21 major hubs around the nation, Eight Eleven finds the people best-suited for your business. When you work with us, we work with you. Thats the Eight Eleven promise.

Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.