Bilingual Customer Service Associate

Benefits:

Disability Insurance

Life Insurance

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

This is not a call center job.

You will be on the floor, face to face with customers, solving real problems and making sure every person who buys from Del Sol Furniture has an experience worth coming back for. If you have a background in retail or furniture and you genuinely enjoy helping people — this role was built for you.

Del Sol Furniture is a locally owned, family-operated furniture retailer serving the Phoenix metro since 1997. Four beautiful showrooms, a loyal customer base, and a team that takes customer experience seriously.

What You Will Do:

Support customers directly with order questions, service issues, delivery coordination, and financing support

Resolve customer concerns quickly and with empathy — turning a frustrated customer into a loyal one

Follow up with customers after purchase to ensure satisfaction and build lasting relationships

Collaborate daily with warehouse, delivery, sales, and credit teams to keep orders moving smoothly

Handle escalated concerns with professionalism and urgency

Help identify and improve in-store service processes as you grow in the role

What You Will Earn & Get:

$17–$23 per hour depending on experience

Bonus opportunity when the store hits its goals

Health, Dental, Vision and Life Insurance

Disability Insurance

Paid Vacation, Holidays and Sick Time

Generous Employee Discount

Paid on the job training

Who We Are Looking For:

2+ years of customer service experience in retail, furniture, or a related field

Furniture or home furnishings experience strongly preferred — you already understand the product and the customer

Bilingual English and Spanish strongly preferred — approximately 1 in 3 of our customers prefer Spanish

Organized, dependable, and calm under pressure

Strong communicator who listens first and solves second

Team-first mindset — you make the people around you better

Comfortable working with point-of-sale, order tracking, and basic computer systems

Schedule:

This is a full-time, in-person position working 5 days a week. Shifts are either:

Monday through Friday, 8am to 5pm, with occasional coverage until 6pm

Tuesday through Saturday, 8am to 5pm, with occasional coverage until 6pm

No late nights. No 8pm closes. These are structured, consistent hours that give you your life back — rare in retail and customer service.

Weekend availability on Saturdays may be required depending on your assigned schedule.

Why Del Sol:

Locally owned and family operated — you are not a number here

Flat structure — leadership is accessible and decisions get made

Stable, growing company with 25+ years serving the Phoenix metro

A culture that invests in its people and rewards performance

Our Core Values — We Live These Every Day

We hire, coach, and evaluate our entire team against six core values:

Integrity — Do the right thing, always. Open and honest communication builds trust.

Teaming — Set aside ego for the good of the team. Lift others up.

Excellence — Be your best, every day. Our customers come back because of it.

Kaizen — Never stop improving. Small steady improvements create big results.

Perseverance — Finish what you start, even when it's hard.

Awesomeness — Enjoy your work and make it enjoyable for others. It's our culture.

If these resonate with you, you will fit right in.

This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.