Sales Operations Analyst (Fully Remote)

Build and maintain a customer health score combining order frequency, dispute rate, response time, fill rate satisfaction, and other key indicators. Produce weekly "at-risk account" reports and develop churn propensity models that flag accounts 30-60 days before potential churn. Generate monthly insight views and reports to identify expansion opportunities and automate renewal dashboards. What success looks like: Achieve a 30% reduction in "red" health score accounts week-over-week. Reduce CSM time spent on manual data extraction by 50% from baseline. Deliver 100% on-time automated reports. What will make you successful: More than 8 years of experience as a BI Analyst, Data Analyst, or Analytics Specialist with Power BI preferred. Proven track record of building dashboards that tell stories and drive action. Working knowledge of Python for analysis and familiarity with CRM data structures. DISHER DISHER is a recruiting firm partnering with an organization evolving from a logistics services company into a technology-enabled services company. The organization values technology, data, and AI to drive customer success and retention, with a collaborative, customer-centric culture. #J-18808-Ljbffr