Restaurant Assistant Manager

Job Summary The Assistant Manager will be responsible for overseeing restaurant staff performance and ensuring each customer is completely satisfied during their dining experience. The incumbent will set an example by placing guests as the highest priority and modeling exceptional guest service. This role requires identifying opportunities to improve the business and communicating effectively with the management team. Responsibilities Ensure that each customer is completely satisfied during their visit Handle guest complaints with genuine concern and empathy Manage the HR function at the unit level for the team, including employee relations issues, recommendations for hiring and termination, and training Complete all daily paperwork at the unit level including sales reports, red book information, shift inventories and all other necessary paperwork to insure the profitability of the unit Meet or exceed budgets while focusing on cost of goods sold and EBITDA Maintain the highest standards of cleanliness and sanitation in the unit at all times Create budgeted staffing schedules with the General Manager Hold monthly meetings with all employees to discuss relevant information needed to assist in the running of the unit Establish a visible presence in the community by visiting businesses, churches, civic organizations, etc. to drive business and increase sales Enforce all brand standards, company policies and procedures Assist the General Manager in ensuring that all new hire paperwork, timesheets, payroll data, disciplinary actions, and personal data sheets are completed correctly and in a timely manner Train all levels of staff in proper operations of the unit for POS systems, back-of-house functions and front-of-house operations Notify the General Manager or District Manager of any hurdles to success Qualifications 2-3 years of experience in daily restaurant operations Ability to communicate effectively with all hourly associates Ability to cover all shifts during the normal operation of the unit Previous restaurant experience required Current ServSafe Certification Our Values Commitment to Excellence Work Hard Teamwork Make a Difference Have Fun #J-18808-Ljbffr