Collision General Manager

Company: Gerber Collision & Glass

Job Title

General Manager – Collision Center

Job Description

The General Manager’s primary responsibility and accountability is to provide an exceptional and successful customer experience while leading and maintaining the day-to-day operation of the store in compliance with established policies and procedures. The General Manager plans and implements the daily operations of the Collision Center to ensure that overall KPIs and insurance metrics are met. They are responsible to coach and empower each team member’s performance and success in their individual roles, promote and maintain the highest quality standards of professionalism in serving all customers, and play a pivotal role in the success of the customer’s experience by ensuring alignment with all team members. General Managers are committed to leading by example at all times.

Key Job Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Prepare and manage the annual and monthly operating budget of the collision center.
• Forecast, target and track monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to the Collision Center.
• Maintain a clean and organized repair facility at all times.
• Monitor all maintenance required for all shop equipment, including the paint booth.
• Provide training for all staff as necessary.
• Ensure all staff wear proper safety gear and adhere to dress code.
• Open and close the facility daily as per established procedures.
• Conduct or coordinate daily production meetings/walks to confirm throughput and delivery dates.
• Manage all estimates to ensure labor mix is within established standards. Manage store capacity.
• Lead and manage all repair facility personnel.
• Facilitate monthly Health & Safety and staff meetings. Attend monthly managers meetings.
• Attend training, information sessions and workshops recommended by Senior Leadership Team.
• Store CSI performance review and follow up within 24 hours.

Education and/or Experience Required

• Post-Secondary Education or equivalent.
• Proven leadership experience in a collision repair environment or a similar role.

Required Skills/Abilities

• Attention to detail and a high degree of accuracy.
• Ability to consistently demonstrate a successful client experience.
• Communicate clearly both verbally and in writing.
• Ability to motivate others utilizing effective coaching tools and management skills.

Equal Employment Opportunity

The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and protected veterans, are encouraged to apply.

Benefits

• Annual Paid Time Off (PTO) plans
• 2 weeks of Paid Parental Leave for full‑time employees who work a minimum of 30 hours per week
• 6 paid holidays annually
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
• 401(k) Retirement Plan with company match
• Employer Paid Short‑Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Continuing Education Opportunities
• Free Prescription or Non‑Prescription Safety Glasses annually
• Annual Voluntary Uniform Stipend
• Voluntary Daily Pay option available

Compensation

USD 67,000 – 96,000 per year. Compensation is commensurate with skill, education and experience.

This position may also be eligible for bonus opportunities tied to individual or business initiatives.