Senior Product Manager, Customer Platform

Senior Product Manager, Customer Platform

Chicago, Illinois, United States

Energy CX is redefining the energy brokerage industry as the fastest-growing player in the US. By bringing cutting-edge technology, advanced analytics, and innovative solutions, we are disrupting a space that has operated in the dark for too long.

Why Energy CX?

• Entrepreneurial and ambitious culture with a great team oriented environment
• Fastest growing energy broker in the country
• One of the fastest growing companies in Chicago
• Recognized by Fortune and Great Places to work US
• Named on Inc 5000's list of America's fastest growing companies

Compensation

• Year 1 Expected Earnings ? $115,000 to $200,000.

The expected salary range above may vary based on qualifications and experience.

About This Job

We're looking for a Senior Product Manager to own our customer-facing energy purchasing and tracking platform during a critical high-growth phase. You'll define and drive the vision for turning that platform into an interactive, data-rich experience think Bloomberg Terminal or Robinhood that gives clients real-time visibility and control over their energy purchasing decisions. This is a flagship customer-facing bet, and you'll be the senior product voice shaping it end to end.

What You'll Do

• Own the product roadmap and vision for the customer-facing platform, translating energy purchasing and tracking into an interactive, real-time interface
• Partner with Engineering, Design, and Quantitative Strategy to define data visualizations, live pricing displays, and interactive tools that make complex energy market data intuitive for clients
• Gather requirements directly from clients, Sales, and Customer Success to identify what drives engagement and decision-making on the platform
• Write detailed product requirements and specs, and work closely with engineering to ship features that measurably improve client engagement and retention
• Define and track success metrics (engagement, retention, feature adoption) and use data to prioritize the roadmap
• Drive integration with underlying market data and pricing infrastructure to ensure the platform reflects real-time, accurate information
• Lead change management and adoption efforts to ensure new platform capabilities land well with clients and internal teams

What We're Looking For

• 7+ years of product management experience, including product leadership (Senior Product Manager, Director, or senior PM with P&L/roadmap ownership)
• Required: hands-on experience building fintech, trading, or brokerage-style interfaces e.g., trading terminals, portfolio dashboards, brokerage apps (Bloomberg, Robinhood, E*TRADE, similar), or comparable real-time financial data products
• Strong technical acumen you understand system architecture, APIs, SQL, and data pipelines; hands-on technical experience is a plus
• Track record designing interactive, data-dense UX for non-technical end users
• Excellent stakeholder management across Sales, Customer Success, Engineering, and Design
• Data-driven mindset you define success metrics and validate decisions with data
• Self-starter who thrives in fast-paced, high-growth environments