Dispatcher 911

Description

Schedule: Rotating shifts, including nights, weekends, holidays


Status: Full-time, essential services position


Location: Clinton, TN

Position Overview

The 911 Dispatcher serves as the critical communication link between the public and emergency response agencies. This role receives and transmits emergency and non-emergency calls, dispatches appropriate services, and provides vital information to police, fire, and medical personnel. Dispatchers must remain calm, focused, and accurate in high-pressure situations while maintaining detailed records and ensuring the security of the communications facility.
Essential Duties & Responsibilities

• Emergency call handling - Receive and process all incoming emergency and non-emergency calls; gather essential information quickly and accurately.
• Radio communication - Provide real-time information to law enforcement and emergency responders using direct radio channels.
• Database queries - Access computerized systems to retrieve criminal histories, warrants, vehicle registrations, driver's license status, and related data.
• Dispatch coordination - Deploy police, fire, EMS, and other services as appropriate.
• Information relay - Communicate descriptions and critical details to field units regarding wanted persons, disturbances, accidents, and emergencies.
• Recordkeeping - Maintain logs, recordings, and copies of reports with accuracy and confidentiality.
• Public and business contact - Notify businesses and homeowners as needed; update emergency contact lists; monitor alarms.
• Towing coordination - Arrange and track towing services.
• Facility security monitoring - Oversee video screens and electronic access for city hall, lobby, community center, parking areas, and garage.
• Work area maintenance - Maintain cleanliness and organization of the dispatch area.
• Emergency staffing - Work flexible hours, including short-notice shifts, to ensure 24/7 coverage.

Additional duties may be assigned, including City-directed tasks during declared emergencies.

Education & Experience

• High school diploma or equivalent.
• Experience in customer service , emergency services, or related fields preferred.
• Basic clerical skills: typing, filing, and use of standard office equipment.
• Equivalent combinations of education and experience may be considered.

Licenses & Certifications

• Valid Tennessee driver's license (or ability to obtain by hire date).
• NCIC Training & Query Certification within 2 weeks of hire.
• NCIC Basic Certification within 3 months of hire.

Physical Requirements

• Vision correctable to 20/20; hearing correctable to 15/15.
• Constant: sitting, typing, speaking, listening, hand/arm use.
• Occasional: standing, walking, kneeling, stooping, bending, reaching overhead, lifting up to 25 lbs.

The City of Clinton, Tennessee is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

The City of Clinton, Tennessee is a Tennessee Drug-Free Workplace and this position is subject to the City's drug and alcohol policy.