Field Service Technician (Columbus, OH)

Are you highly committed to delivering exceptional customer service and building strong, long‑lasting relationships with clients? Do you enjoy working closely with clients and colleagues to troubleshoot technical issues and provide effective solutions that minimize downtime and ensure optimal performance? As a Field Service Technician (FST), you will help us ensure a seamless customer rollout of our safety detection technology. You will support product demos and installations, and provide maintenance, upgrades, and repairs to existing field units. Success in the Role What are performance outcomes over the first 6‑12 months you will work toward completing? First 30 days Begin Evolv Express technical training on the products you will be working with, as well as the tools, equipment, and software you will use in the field. Shadow a more experienced field service engineer to observe their work, learn from their expertise, and familiarize yourself with the typical tasks and challenges of the job. Begin building relationships with customers, assessing their needs, and answering any questions or concerns they may have. Start performing basic field service tasks, such as installing, maintaining, and repairing equipment, and documenting your work in service reports or other forms. Attend team meetings to discuss ongoing projects, share best practices, and receive feedback and guidance from your manager or supervisor. Learn about the company's internal processes and systems, such as inventory management, invoicing, and scheduling, and how to use them effectively. Within 3 months Take initiative in group and independent situations to ensure Evolv, you, and your customers are set up for success. Develop strong interpersonal relationships with teammates, sales executives, customer success managers, and other members of Evolv's revenue organization. Have a strong understanding of the technical requirements of Evolv products. Build a good rapport with our clients and create a lasting impression. Independently resolve 2‑5 break fixes. Be excited about taking on more responsibility as you progress in your role. Complete all required administrative tasks such as expenses, work orders, and RMAs. By the end of the first year Demonstrate a thorough understanding of the Express system and software. Lead 2‑4 special event support activities at strategic locations such as sports stadiums and large venues. Independently perform repairs on the Express units. Assist in on‑the‑job training of new personnel and third‑party service providers. Technical Skills Product knowledge: understanding the technical aspects of the products, including hardware and software components. Technical training: ability to undergo and apply training on products, tools, equipment, and software used in the field. Troubleshooting: proficiency in diagnosing and resolving hardware and software issues using wiring diagrams, schematics, and other diagnostic tools. Equipment maintenance: skills in installing, maintaining, repairing, and upgrading equipment to ensure optimal performance. Software maintenance: competence in performing scheduled software maintenance and upgrades. Customer Service Skills Customer relationship building: ability to establish and maintain strong, long‑lasting relationships with clients. Communication: excellent verbal and written communication skills to interact effectively with customers, assess their needs, and address questions or concerns. Customer training: ability to train customer employees and security staff, ensuring a high level of satisfaction with the product and its operation. Operational Skills Project management: capability to manage time effectively, ensuring the timely completion of all assigned work orders. Administrative proficiency: completing required administrative tasks, such as managing expenses, work orders, and Return Merchandise Authorizations (RMAs). Inventory and supply chain management: knowledge of internal processes and systems related to inventory management, invoicing, and scheduling. Soft Skills Adaptability: willingness to work under various conditions, including nights, weekends, and holidays, as required by customer needs. Teamwork and collaboration: ability to work collaboratively with customers, operations, engineering, and management teams, both as an independent contributor and team player. Initiative: taking the initiative in both group and independent situations to ensure success for the company, the individual, and the customer. Interpersonal relationships: developing strong relationships with teammates, sales executives, customer success managers, and other members of the organization. Travel Willingness to travel: preparedness for frequent travel (up to 50‑80% of the time), including to strategic locations and special event support activities. Leadership and Team Culture You will be joining the Field Service team, reporting to the Director of Global Services. The team culture centers on building trust, collaboration, and ongoing development through kindness, authenticity, courage, drive, and fun. Location This role is based in the Greater Columbus, Ohio area and offers flexibility in your home location, provided you can travel to customer sites with relative ease. It involves approximately 75‑85% regional travel to perform onsite break/fix and preventative maintenance. Limited remote work may be possible, but this is primarily a field‑based position. Salary The base salary range for this full‑time position is $30‑$40 per hour, plus bonus, equity, and benefits. The range displayed includes the minimum and maximum target for new hire salaries for the position across all US locations. Individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training. Benefits Equity as part of your total compensation package. Medical, dental, and vision insurance. Health Savings Account (HSA). 401(k) plan (and 2% company match). Flexible Paid Time Off (PTO) – take the time you need to recharge, with manager approval and business needs in mind. Quarterly stipend for perks and benefits that matter most to you. Tuition reimbursement to support your ongoing learning and development. Subscription to Calm. Equal Opportunity Employer Evolv Technology ("Evolv") is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Evolv welcomes and encourages diversity in the workplace. All employment decisions are made without regard to race, color, religion, national or ethnic origin, sex (including pregnancy), age, disability, HIV status, sexual orientation, gender identity or expression, veteran status, or any other status protected by law where we operate. Evolv will not tolerate discrimination or harassment based on any of these characteristics. Evolv is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. If you need a reasonable accommodation as part of the job application process, please connect with us at View email address on click.appcast.io. Evolv participates in E‑verify for all employees after the completion of Form I‑9. #J-18808-Ljbffr Evolv Technology