Help Desk Specialist

Job Description

IT Help Desk Specialist I\n

Star Children's Dress Company, Inc.

Location: 9120 Pridesville Road, Amelia, VA 23002

Schedule: Monday–Friday, 8:00 AM–4:00 PM

Position Type: Full-Time, On-Site

Reports To: Warehouse Manager, Patricia Worrell

Salary Range: $45,000–$55,000 annually, based on experience

Star Children's Dress Company is seeking an IT Help Desk Specialist I to provide on-site technical support for our Virginia Distribution Center.

This is an excellent opportunity for an entry-level or early-career IT professional who enjoys troubleshooting, working directly with users, and developing their technical skills in a hands-on business environment.

The IT Help Desk Specialist I will serve as the first point of contact for day-to-day technology issues at the Distribution Center, supporting computers, printers, scanners, software, user accounts, and other technology used throughout the operation.

The ideal candidate is patient, organized, service-oriented, and comfortable working directly with employees who have varying levels of technical experience.

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• Serve as the first point of contact for day-to-day IT support requests at the Virginia Distribution Center.
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• Troubleshoot basic computer hardware, software, operating system, and connectivity issues.
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• Support Windows-based desktops and laptops.
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• Assist employees with Microsoft 365 applications, including Outlook, Teams, Word, and Excel.
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• Troubleshoot printers, scanners, label printers, monitors, keyboards, docking stations, and other peripheral equipment.
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• Assist with basic network and Wi-Fi connectivity troubleshooting.
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• Set up and configure computers, monitors, printers, and other equipment for new and existing employees.
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• Assist with employee onboarding and offboarding, including workstation setup and user access according to company procedures.
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• Perform password resets and assist with basic user account and access issues.
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• Install approved software, updates, and peripheral devices.
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• Maintain accurate records of computers, monitors, printers, and other IT equipment.
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• Document technical problems, troubleshooting performed, and resolutions.
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• Follow established IT procedures and security policies.
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• Recognize issues that require higher-level technical assistance and escalate them appropriately.
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• Coordinate with senior IT personnel and outside technology vendors when necessary.
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• Follow up with employees to confirm that technical issues have been successfully resolved.
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• Assist with technology upgrades, equipment replacements, and other IT projects as assigned.
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• Help maintain organized IT equipment, supplies, replacement hardware, and cables.
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• Identify recurring technical problems and communicate them to management.
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• Provide professional, patient, and courteous technical assistance to employees throughout the Distribution Center.
  
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• High school diploma or equivalent.
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• Basic knowledge of Windows computers and common computer hardware.
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• Familiarity with Microsoft Office/Microsoft 365 applications.
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• Strong interest in information technology and troubleshooting.
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• Ability to diagnose and resolve basic technical problems.
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• Strong communication and customer-service skills.
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• Ability to explain technical information clearly to non-technical employees.
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• Strong organizational and follow-up skills.
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• Ability to document problems and solutions accurately.
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• Ability to work independently while recognizing when an issue should be escalated.
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• Reliable and able to work on-site Monday through Friday from 8:00 AM to 4:00 PM.
  
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• 1–2 years of IT help desk, desktop support, computer repair, or related experience.
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• Associate degree, technical-school training, or coursework in Information Technology, Computer Science, or a related field.
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• CompTIA A+, Google IT Support, Microsoft, or similar entry-level IT certification.
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• Experience supporting Microsoft 365.
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• Familiarity with Active Directory or Microsoft Entra ID.
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• Basic understanding of networking concepts including Wi-Fi, Ethernet, TCP/IP, and connectivity troubleshooting.
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• Experience working with printers, scanners, label printers, or warehouse technology is a plus.
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• Experience using a help desk or ticketing system is a plus.
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• Basic coding, scripting, or programming knowledge is a plus, but not required. Candidates with an interest in developing programming or automation skills are encouraged to apply.
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Recent graduates and candidates beginning their careers in IT are encouraged to apply.

A successful IT Help Desk Specialist I will:

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• Resolve routine employee technology problems independently.
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• Respond to support requests promptly and professionally.
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• Keep accurate documentation of issues and resolutions.
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• Maintain organized and accurate IT equipment records.
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• Minimize employee downtime caused by technology problems.
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• Know when an issue can be resolved at Level 1 and when it should be escalated.
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• Develop increasing technical knowledge and troubleshooting independence over time.
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Star Children's Dress Company is an established apparel company specializing in children's and junior apparel. Our Virginia Distribution Center plays an important role in supporting the company's warehousing, distribution, and operational needs.

We are looking for someone who takes pride in helping others, enjoys solving problems, and wants an opportunity to build a long-term career in information technology.

Star Children's Dress Company is an Equal Opportunity Employer.