Principal Business Process Optimization Analyst

Overview

Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Responsible for driving strategic process transformation initiatives across business units. Applies deep expertise in process improvement methodologies to solve complex business challenges and align process design with enterprise goals. Leads high-impact projects, advises senior leadership, and champions a culture of continuous improvement.

Responsibilities

• Design and lead busines unit process improvement strategies, applying advanced-level DMAIC methodology aligned with business objectives.
• Develop and apply enterprise-level frameworks for assessing the strategic value of process transformation initiatives.
• Serve as a subject matter expert in process optimization and performance measurement.
• Guide cross-functional teams through complex transformation initiatives.
• Evaluate and integrate new technologies to enable process automation and efficiency.
• Influence governance and policy development related to process standards and best practices.
• Conduct benchmarking and competitive analysis to inform process innovation.
• Develop business cases and ROI models for strategic process investments.
• Partner with senior leaders to embed continuous improvement into organizational culture.
• Lead the development of process governance models and frameworks.
• Partner with enterprise architecture and IT to align process and system design.
• Evaluate vendor solutions and tools for process automation and optimization.
• Mentor junior analysts and contribute to knowledge sharing across the team.
• May perform other duties as assigned.

Qualifications

• Proven experience leading enterprise-wide process improvement initiatives using Six Sigma methodologies from planning through execution.
• Subject matter expert within the area of specialization with understanding of interrelationships of different disciplines.
• Significant experience in enterprise process design and transformation.
• Significant experience in process automation tools and technologies.
• Advanced experience in benchmarking and competitive analysis.
• Advanced experience in business case development and ROI modeling.
• Advanced knowledge of strategic alignment of process initiatives.
• Advanced knowledge of governance and compliance in process management.
• Advanced knowledge of process maturity models and capability frameworks.
• Advanced skill in senior-level advising and strategic influence.
• Advanced organizational, planning and time management skills.
• Advanced research and analytical skills.
• Bachelor's Degree in Business, Operations, or related field or equivalent combination of training, education and experience.
• Related optimization certification.

Desired Qualifications

• Master's Degree in related field or equivalent combination of training, education and experience.
• Lean Six Sigma certification, Certified Business Process Professional (CBPP), or Certified Lean Practitioner.

Additional Information

Hours:

• Monday - Friday, 8:00AM - 4:30PM

Location:

• 820 Follin Lane, Vienna, VA 22180
• 5510 Heritage Oaks Drive, Pensacola, FL 32526

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion. * FORTUNE 100 Best Companies to Work For 2026 * Yello and WayUp Top 100 Internship Programs 2025 * Computerworld Best Places to Work in IT 2026 * Most Loved Workplace - America's Top Most Loved Workplaces 2025 * 2025 PEOPLE Companies That Care * Newsweek Most Trustworthy Companies in America 2026 * Military Times 2025 Best for Vets Employers * Forbes 2026 America's Best Large Employers * Forbes 2025 America's Best Employers for New Grads * Forbes 2025 America's Best Employers for Tech Workers * 2025 RippleMatch Campus Forward Award Winner for Overall Excellence * Military.com Top Military Spouse Employers 2025 * 2026 Handshake Early Talent Award * Newsweek America's Greatest Workplaces for Culture, Belonging and Community 2026 From Fortune Magazine. 2026 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law. Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at View email address on click.appcast.io or by calling View phone number on click.appcast.io. This team cannot provide any information on job postings or application status. Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site. Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process. Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.