ES Training Coordinator

GENERAL STATEMENT OF DUTIES An employee in this position performs professional work under the direction of the Emergency Services Manager– Employee Development (Training) in coordinating, developing, and delivering education and training programs for all Emergency Medical Services (EMS) personnel. Provides classroom and field‑based instruction for all credentialed EMS providers, supports continuing education and credentialing processes, and contributes to continuous quality improvement in clinical performance and EMS service delivery. This position is nonsupervisory. DISTINGUISHING FEATURES OF THE CLASS An employee in this class is responsible for coordinating, developing, and delivering education and training programs for all Emergency Medical Services (EMS) personnel. Responsible for the planning, organization, implementation, and evaluation of basic and advanced training programs for all credentialed EMS personnel, including classroom instruction, simulations, and scenario‑based exercises in accordance with local, state, and national EMS standards and accrediting bodies. Coordinates and conducts field training for new and developing employees, serving in a field training role to assess competencies, ensure protocol compliance, evaluate performance and provide remediation as needed. Responsible for the maintenance of training and educational records including new certifications and continuing education. In an emergency, or non‑emergency situation, an employee in this class may perform in the role of a Paramedic as required. This position regularly collaborates with leadership, medical directors, and peers to ensure continuous quality improvement, operational readiness, and overall department functionality. DUTIES AND RESPONSIBILITIES Plans, organizes, delivers, and evaluates EMS training programs for all levels of credentialed personnel, including classroom lectures, simulations, and scenario‑based exercises. Coordinates and conducts field training for new and developing employees; observes and evaluates field performance to assess competency, compliance with protocols, and readiness for independent operation; provides remediation when indicated. Assists with the planning, coordination, and delivery of EMS recruit orientation, in‑service programs, and required skills assessments. Develops, reviews, and updates training curricula, lesson plans, instructional materials, and evaluation tools to ensure compliance with local, state, and national EMS educational standards and accreditation requirements. Collaborates with the Medical Director(s), training division staff, and EMS management to establish education goals, evaluate training outcomes, and implement continuous quality improvement initiatives related to clinical performance and service delivery. Monitors updates in EMS protocols, technology, and instructional methods; incorporates new techniques and evidence‑based practices into existing curricula. Responds as a paramedic in emergency or nonemergency situations as required, maintaining operational readiness and field proficiency. Prepares and maintains detailed reports, training statistics, evaluations, and documentation of all educational activities. Performs other related duties as assigned in support of the department’s training and operational objectives. RECRUITMENT STANDARDS Knowledge, Skills, and Abilities Knowledge of: Advanced and basic prehospital emergency medical principles, practices, procedures, and equipment. North Carolina Office of EMS (NCOEMS) regulations, national EMS education standards, and accreditation requirements. Curriculum and course design principles, adult learning theory, and instructional techniques. Continuous Quality Improvement (CQI) concepts and performance evaluation methods related to EMS delivery. Protocols for patient care reporting, documentation standards, and field performance evaluation. Use of computer applications, learning management systems, and multimedia tools for hybrid or online education delivery. Safety policies, infection control procedures, and operational standards for emergency response environments. Skilled in: Delivering dynamic and effective classroom and field‑based instruction to adult learners. Developing, organizing, and evaluating training materials and courses. Assessing clinical competency and providing constructive feedback and remediation. Communicating clearly and professionally in oral and written form with employees, supervisors, and external partners. Operating EMS equipment and demonstrating emergency medical procedures accurately and safely. Compiling and analyzing training and quality‑assurance data to support performance improvement. Maintaining organized and confidential records related to training and credentialing. Ability to: Teach, evaluate, and critique a group of experienced and inexperienced field technicians, including peers and senior officers who possess a wide range of backgrounds and experience levels. Plan and prioritize multiple training programs and projects under limited supervision. Exercise independent judgment and initiative in assessing needs, solving problems, and making recommendations. Adapt instruction and evaluation methods to a range of learner skill levels and learning styles. Establish and maintain cooperative working relationships with colleagues, medical staff, educational partners, and regulatory agencies. Remain calm and effective under pressure during classroom activities, field evaluations, and emergency situations. Uphold department values and act with professionalism, integrity, and accountability in all training and operational settings. MINIMUM QUALIFICATIONS Bachelor’s degree in emergency medicine, adult education, or a related field and 2 years of full‑time Paramedic experience; OR Associate’s degree in the above‑mentioned areas and 4 years of full‑time Paramedic experience. Proficient with Microsoft Office Suite, particularly Word, PowerPoint, Excel and/or similar software. SPECIAL QUALIFICATIONS NC Paramedic Certification or ability to obtain reciprocity. Must obtain within one year: CPR Provider Certification, ACLS Provider Certification, PALS Provider Certification, PHTLS, or an equivalent Trauma Management Course, ACLS Instructor Certification, PALS Instructor Certification, Basic Life Support Instructor Certification, Paramedic level NC OEMS Level I Instructor Certification, IEC100, 700, Valid North Carolina Driver’s License. PREFERRED QUALIFICATIONS Experience in classroom instruction and/or field training. NC OEMS Level1 Instructor. National Registry Paramedic. PHYSICAL DEMANDS AND WORK CONDITIONS Must be able to physically perform the basic life operational functions of standing, walking, pushing, pulling, lifting, fingering, grasping, talking, and hearing. Must be able to perform light work exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Must possess the visual acuity to prepare data and statistics, operate a computer terminal and audio‑visual equipment, and do extensive reading. Some positions in this class require the operation of a motor vehicle to go to various agency sites and locations. DRIVING IS ESSENTIAL Driving is an essential requirement of this position whether driving a County owned or personal vehicle to conduct county business. Motor Vehicle Reports may be verified for a valid driver’s license and that the driving record is compatible with the county’s driving criteria. If a personal vehicle is operated for county business proper insurance is maintained as per Guilford County’s vehicle use policy. SPECIAL NOTE This generic class description provides an overview of the job class, its essential job functions, and recommended job requirements. However, for each individual position assigned to this class, a completed job description with a physical abilities checklist is available and can be reviewed before initiating a selection process. It provides additional detailed information to base personnel actions and assist management in making legal and defensible personnel decisions. #J-18808-Ljbffr