Agent Onboarding Analyst

Job Requisition ID:95164

Location Designation: Hybrid - 4 days per week

Business Unit Overview:

Join our Field Service Team the driving force behind the delivery of exceptional experiences for New York Lifes agents and clients. As part of our diverse team you will have the opportunity to shape seamless customer experiences. Whether youre helping an agent meet their clients life insurance needs supporting strategic initiatives designed to enhance our operating environment or educating our agents on innovative digital solutions your work will have a direct and powerful impact on our success in fostering customer trust and loyalty.

Role Overview:

Our local General Office is seeking a customer service professional to support our agents and management team. As a Service Representativeyoullwork with our Partners to onboard new agentsoverseeing the contracting process so they can begin selling New York Life insurance. You will be a steward of the onboarding processassistingwith turning candidates into ready-to-sell agents and keeping everything running smoothly for our Partners.

WhatYoullDo:

• Perform tasks in the contracting system to advance contracts alonginthe process.

• Track background-check and fingerprint results; follow up with Partners; escalate issues as needed.

• Review onboarding paperwork for completeness and accuracy; resolve data or documentation gaps.

• Communicate with Partners to provide candidate status updates and answer questions

• Process forms to ensure agents are integrated in our systems correctly

• Assistwith in-person responsibilities to provide the supportrequired ofthe Agents and Agency Managers within the General Office.

WhatYoullBring:

The role requires strong relationship-building skills organizational abilities effective communication and a proactive approach to problem-solving ensuring the smooth functioning of the organization.

Required Skills:

• Experience ina customerservice and/or office administration

• Clear professional communication (phone and email) and strong stakeholder service

• Meticulous data entry and document review; audit-ready attention to detail

• Proficiencywith Microsoft 365 (Word Excel Outlook Teams); quick to learn new systems

• Strong organization and time management; able to prioritize and meet SLAs

• Discretion with sensitive information; compliance-first mindset

Preferred Skills:

• Associate or bachelors degree

• Experience in insurance/financial services licensing/contracting or new agent onboarding

• Familiarity with background checks/fingerprinting workflows and basic FCRA concepts

Training & Development

Customer Service Representatives receive on-the-job training to learn about the insurance industry product and policy provisions and transaction processing. Coaching and feedback are provided to help you gain the necessary skills to be successful.

Salary

Competitive full-time base salary overtime eligibility plus target bonus

Benefits

Paid Vacation Health Care 401K match Pension Plan Tuition Assistance Flexible Spending Accounts Student Loan Repayment Program

Career Opportunities

New York Life offers a variety of corporate opportunities within the Service Organization including management quality control trainingunderwritingand claims

Job Level: LEVELCS2

Pay Transparency

Salary Range: $40000-$50000

Overtime eligible: Nonexempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Actual base salary will be determined based on several factors but not limited to individuals experience skills qualifications and job location. Additionally employees are eligible for an annual discretionary addition to base salary employees may also be eligible to participate in an incentive program.

Please note : This role requiresFINRA licensedand/or FINRA Associated Person pre-hire fingerprinting.

Our Benefits

We provide a full package of benefits for employees and have unique offerings for a modern workforce including leave programs adoption assistance and student loan repayment programs. Based on feedback from our employees we continue to refine and add benefits to our offering so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our .

Our Commitment to Inclusion
At New York Life fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Lifes leadership in this space.

Recognized as one of Fortunes Worlds Most Admired Companies New York Life is committed to improving local communities through a culture of employee giving and volunteerism supported by the Foundation. Were proud that due to our mutuality we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life please visit the Careers page of .

Job Requisition ID: 95164

Required Experience:

IC