Patient Care Coordinator

Patient Care Coordinator Medical Assistant

Porch Light Health is a respected leader in the outpatient treatment of Opioid Use Disorder (OUD) and Alcohol Use Disorder (AUD) and other addictive disorders. We foster a supportive and family-oriented environment where patients are treated with compassion, respect, and honesty. Our team believes that addiction is a chronic, relapsing brain disease, and we are passionate about helping individuals navigate their recovery journey. We provide Medication-Assisted Treatment (MAT) and behavioral health services, helping patients discover their purpose and build a healthy community. We are seeking a dedicated and compassionate Patient Care Coordinator Medical Assistant to join our growing team in a fast-paced, dynamic medical setting.

Location: Porch Light Health Clinic in Colorado Springs and Pueblo CO, PRN & Rovering with the following schedule:

Fountain, Cripple Creek/Woodland Park Partnership projects, Limon and Pueblo.

Responsibilities and Duties:

As a Patient Care Coordinator at Porch Light Health, you will be expected to perform a combination of clinical and administrative tasks to support both our medical team and our patients. Specific responsibilities include, but are not limited to:

Booking and Rescheduling Appointments:

Coordinate with patients to schedule and reschedule appointments efficiently.

Managing Prior Authorizations:

Submit and track insurance prior authorizations to ensure timely treatment for patients.

Patient Monitoring and Communication:

Take and record patient vitals, perform injections, and provide ongoing communication with patients regarding their treatment.

Insurance Liaison:

Act as the primary point of contact for insurance-related questions and issues, ensuring proper coverage for patient care.

Provider Communication:

Maintain respectful and professional communication with providers and other medical staff.

Clinic Administration:

Assist with administrative tasks such as managing clinic data, filing paperwork, maintaining patient records, performing injections, and ensuring the clinic's smooth operation.

Clinic Operations:

Assist in opening and closing the clinic, ensuring that all tasks, such as facility cleaning and paperwork management, are completed efficiently.

Patient Education and Support:

Guide patients through paperwork, contracts, and medical protocols related to addiction treatment.

Qualifications and Skills:

The ideal candidate will possess the following qualifications and skills:

Proficiency in Google Suite:

Comfortable using Google Docs, Sheets, and other Google applications.

Experience with EMR Systems:

Previous experience with Electronic Medical Records (EMR) systems is preferred (at least 1 year).

Ability to Navigate Multiple Patient Medical Record Platforms:

Capable of learning and adapting to various patient management systems.

Strong Communication Skills:

Able to communicate effectively with patients, insurance companies, providers, and coworkers in a professional manner.

Time Management Skills:

Ability to prioritize tasks and manage time effectively in a busy clinic setting.

Dependability and Reliability:

Must be reliable, punctual, and willing to travel to multiple rural locations as needed.

Transportation:

Reliable transportation is required for travel between clinic locations.

Job Requirements:

Education:

High school diploma or equivalent.

Experience:

At least 1 year of experience with EMR systems is preferred.

Previous experience in a medical or clinical setting, particularly addiction medicine, is a plus.

Valid Driver's License

Employment Status:

Full Time, 8:00am-4:30pm, M-F (Rotational Saturdays)

Work Setting:

In-person at the clinic.

Rover to Regional Clinics

Work Hours:

8-hour shifts, 40 hours per week.

Rotating Saturdays required.

Benefits:

Health, Dental, Vision, Life, 401K, PTO, Sick Time

Anticipated Application Window - This role is anticipated to close within 30 days from the date of posting. However, if the position has not been filled, PLH may keep the application period open longer.