Jira Engineer

Why AIS? When you join AIS, you're joining a mission-driven team that is passionate about making a difference. You'll work on projects that matter, alongside industry-leading experts, in an environment that fosters innovation, driving client success, and empowering our team to make a lasting impact. As an employee-owned company, we value collaboration, inclusivity, continuous growth, and shared success. Employee Ownership: Your contributions directly impact the company's success, and you share in its achievements. Continuous Learning: Access to resources, training, and mentorship to support your professional growth. Inclusive Culture: A workplace where diversity is celebrated, and everyone's voice is valued. Mission-Driven Work: Engage in projects that make a meaningful difference for our clients and communities. What are we looking for? At AIS, we're looking for more than just skills - we're looking for driven individuals who are passionate about making a difference, eager to grow, and aligned with our core principles. View email address on click.appcast.io At AIS, we are dedicated to providing our employees with diverse opportunities to grow their careers while supporting a variety of impactful projects. For this position, we are seeking a talented individual to join AIS as a Senior Software Engineer. Core Knowledge & Skills Works across multiple languages and platforms, designs and implements architectural decisions, applies design patterns, cloud-native services, IAAS/PAAS/SAAS basics, and secure coding practices (e.g., OWASP Top 10). Work & Complexity Performs complex tasks under limited guidance, integrates and troubleshoots distributed or cloud services, and optimizes performance and scalability. Quality & Independence Sets a high bar for code quality, multitasks effectively, owns and corrects errors quickly, and drives continuous improvement. Teamwork & Communication Leads code reviews, mentors teammates, and translates technical concepts for non-technical stakeholders. Consulting & Engagement Works directly with clients without oversight, writes technical RFP content when needed, nurtures client relationships, and manages routine client concerns. As your initial project assignment, you will support the unique needs of our client as a Jira Engineer. The Jira Engineer administers, configures, and optimizes Jira and Jira Service Management environments to support organizational processes, ensuring reliability, scalability, and adherence to governance standards across Jira Data Center and Jira Cloud. This role emphasizes configuration, system design, workflow engineering, and platform administration. Work Location Work Location: this position will be onsite for the first 4-6 weeks and will then transition to a hybrid model. Key Responsibilities Configure and maintain Jira workflows, transitions, issue types, issue type schemes, screen schemes, field configurations, custom fields, contexts, permission schemes, and notification schemes. Use ScriptRunner to implement advanced validators, conditions, post-functions, automations, and administrative scripts. Manage Jira Service Management configurations, including request types, portals, Assets schemas, object types, automation rules, and service workflows. Create and tune JQL queries for dashboards, reports, filters, SLA tracking, and operational visibility. Administer Jira Data Center and Jira Cloud environments, including user management, permissions, global system settings, performance monitoring, and maintenance routines. Support REST API connectivity and integrations, working with JSON structures to connect Jira with diverse enterprise systems. Work with SQL databases (Data Center) for troubleshooting, analysis, reporting, and backend system insights. Collaborate with business teams to gather requirements and translate them into maintainable Jira solutions that scale across departments. Ensure adherence to best practices, governance standards, security requirements, and platform stability guidelines. Provide user support, documentation, training, and operational guidance for Jira and JSM functionality. Required For This Opportunity Active Top Secret Clearance Bachelor’s degree in relevant field and 5 years of Jira administration experience Experience with workflow engineering and creating custom workflows experience with ScriptRunner automation Experience with REST API Experience with SQL/databases Jira DC/Cloud operational management permission/security model expertise Strong troubleshooting and process design experience At AIS, we are committed to offering competitive and fair compensation that reflects the skills, experience, and contributions of each team member. The targeted base salary range for this role is $100,000-$150,000 per year. Please note that this range is provided as a guideline and the final offer will be based on several factors, including but not limited to, skillset and competencies, level of experience, education, certifications, and location. We value transparency in our hiring process and are happy to discuss how your unique qualifications align with our compensation structure during the interview process. Applied Information Sciences does not discriminate on the basis of race, national origin, religion, color, gender, sexual orientation, age, disability, protected veteran status, or any other basis. Employment decisions are based solely on qualifications, merit, and business needs. If you're committed to curiosity, life-long learning, and passionate about technology - AIS is the place for you. Benefits We provide benefits that invest in your health and future. Some of our employee favorites: Competitive Salaries Qualified Overtime Paid Time Off (PTO) Flexible Holiday Leave (88 hours per year) Parental Leave Immediate Healthcare: Medical, Dental, Vision, and Life Insurance Employee Stock Ownership Plan (ESOP) 401(k) Retirement Plan (5% match on base compensation, immediate 100% vesting) Tuition Reimbursement & Learning Allowance Referral Bonus Program (up to $5k) #J-18808-Ljbffr Applied Information Sciences, Inc