Medical Support Specialist (62287)

Medical Support Specialist

Salary Range $18.00 - $26.00 Hourly Position Type Full Time Job Shift Day

Position Title: Medical Support Specialist

Location: Colorado Springs, CO (In-person) Employment Type: Full-Time Schedule: 40 hours per week, schedule set by supervisor

Join the Diversus Health Team: Where Your Career Meets Purpose and Well-being!

At Diversus Health, we're dedicated to transforming mental and behavioral healthcare to improve lives. Our mission is to provide trusted, affordable, and personalized care that empowers individuals to lead healthier, more fulfilling lives. And we're doing it with a team of passionate professionals who believe in the power of making a difference every day.

When you join our team, you're not just another employee- you're a part of a community that values your growth, well-being, and success.

We live by our Core Values:

• Teamwork We achieve more together.
• Solution-Minded We embrace problems as opportunities.
• Impactful We inspire positive outcomes.
• Integrity We commit to do what is right.

These values guide everything we do- from how we treat each other to how we care for our clients. They reflect our culture and our unwavering dedication to building a truly healthy society.

Our Rich Benefits Package Includes:

• Exceptional Health Benefits (medical, dental, vision)- comprehensive coverage for you and your family's health needs.
• 401(k) Company Match with 4% fully vested - planning for your future made easier.
• Generous Vacation & Sick Time - because we know work-life balance is essential for your well-being.
• Paid Long-Term Disability Coverage - peace of mind for those unexpected times when you need it.
• Paid Holidays including 3 Floating Holidays - take the time you need to recharge on your terms.
• Employee Assistance Program - including free therapy access to support your mental health.
• Professional Development Funds - we invest in your growth through courses, conferences, and certifications.
• Robust Training Program - get the skills and knowledge you need to excel in your career.
• Second Language Monthly Bonus (subject to assessment)- for those with bilingual skills, earn extra for your ability to connect with more individuals.

At Diversus Health, we believe in creating a truly healthy society, where mental and behavioral healthcare work together to improve lives. Join our team and help us make this lofty goal a reality.

Together, we can build a better tomorrow. Ready to make an impact? Apply today!

Position Title: Medical Support Specialist

Location: Colorado Springs, CO (In-person) Employment Type: Full-Time Schedule: 40 hours per week, schedule set by supervisor

Job Summary:

The Medical Support Specialist plays a critical role in supporting the Outpatient Psychiatric Services Team. This position works collaboratively with physicians, nurses, and medical leadership to deliver high-quality patient care. Responsibilities include performing initial patient assessments, such as taking vital signs, conducting interviews, and documenting visit details. The specialist ensures timely follow-up by reviewing patient appointments, verifying documentation (e.g., lab results, discharge summaries), and confirming referral completion. A solid understanding of psychiatric medications, diagnoses, and treatment plans is required. Additionally, the role involves managing the provider schedule to optimize access to care, answering patient calls, scheduling appointments accurately, and maintaining infection prevention standards. The Medical Support Specialist is also responsible for performing intake functions and ensuring patients are properly connected to psychiatric services.

Essential Functions:

• Reviews charts prior to day of appointment to determine treatment and administrative priorities
• Participates in team huddles (staffing)
• Supports clinic workflow by rooming patients in person or connecting telehealth, and completing all needed documentation.
• Prepares patient rooms using infection control practices
• Facilitates telepsych care to include navigation and preliminary troubleshooting of technology involved
• Performs and documents patient vitals, to include pulse rate, temperature, blood pressure, weight, height and SPO2, and report any abnormal to nursing/provider staff.
• May perform phlebotomy
• Medication Injections
• Completes outreach to client to aid in backfilling provider access.
• Completes appointment exception documentation when client or provider requests.
• Updates patient information accurately and timely in electronic health record
• Completes CCARS and ensures required assessments are completed for medication only clients.
• Completes Prior Authorization for medications as needed
• Performs in house CLIA waived testing when applicable. Completes quality controls as required.
• Completes patient referrals and follows up per policy on completion of referred services.
• Enters lab orders into system and follows up on completion prior to next appointment.
• Assists in completing all incoming paperwork/forms using patient information from EHR. Forward to appropriate provider anytime a medical or clinical decision must be made. Assures appropriate ROI's are completed and that the documents are completed within stated organizational goals.
• Monitor and maintain supply levels; ensure all expired supplies are regularly removed
• Effectively and professionally communicate with patients, internal and external providers and documents all communication in medical records
• Supports providers productivity and schedule utilization by scheduling for outpatient psychiatry service delivery lines.
• The environment at Diversus Health is fluid and roles and responsibilities may be altered to accommodate changing business conditions and objectives. Employees may be asked to perform duties that are outside specific work that is listed within their job descriptions. This position may require you to work standard hours, as well as flexible hours both before and after standard hours necessary to positions needs.
• Mobility clause: Based on business need, this position may be needed to work and/or travel on a temporary basis at any premises which the agency currently has or may subsequently acquire or at any premise at which it may from time to time provide services. This position may require that the employee travel with or without notice as needed within the scope of the position responsibility

Knowledge/Skills/Abilities:

• High School Diploma or GED required
• May perform phlebotomy and administer medication injections under the delegation and supervision of a licensed provider (MD, DO, NP, PA, or RN as permitted) in accordance with Colorado Medical Board and DORA regulations
• Performs in-house CLIA-waived testing in compliance with CLIA regulations, including quality control procedures and documentation requirements
• Graduation from a Medical Assistant Program is required, with completion within the past 5 years, unless you have relevant work experience since the completion of your training. National certification (RMA or CMA) is preferred but not required. Must fulfill training requirements in accordance with Colorado Medical Board and DORA delegation guidelines for phlebotomy and medication administration.
• EMTs and military-trained medical personnel will be considered, provided their training aligns with Colorado regulations for delegation and outpatient clinical practice.
• Strong customer service, communication, prioritization, and organization skills required
• Must have sufficient language skills and be able to communicate both verbally and in writing to accurately and professionally implement and document the services provided to clients.
• Possess basic computer navigation skills for the input and output of client information, using electronic record. Excellent data entry skills required.
• Experience using various treatment modalities appropriate for specified population, utilizing strength-based therapeutic approaches.
• Experience working in a team environment with rapidly changing priorities.

Your next career move starts here. If you're passionate about community-based mental health, thrive in a collaborative environment, and are ready to make a meaningful impact- we want to hear from you. At Diversus Health, your expertise and compassion can help change lives, including your own.

Physical Requirements: This is an in-person position requiring working in an outpatient clinical setting and involves standing, walking, and sitting for extended periods. The role requires the ability to take vital signs, assist with patient mobility, and perform intake functions, which may involve light lifting (up to 20 pounds) when assisting patients or handling equipment. The Medical Support Specialist must be able to work in close proximity to patients and staff while maintaining proper infection control practices. The position may also require occasional bending, reaching, and movement to retrieve files or equipment. Flexibility in working hours may be necessary, including the potential for evening or weekend shifts based on patient needs. Diversus Health is committed to ensuring all employees can perform the essential functions of