Service Coordinator

Job Description

Job Description

Description:

About Stellartech

Founded in 1988, and headquartered in Milpitas, CA, Stellartech Research Corporation (SRC) is a world leader in the development of innovative devices for both large, established companies and early-stage start-ups in the medical industry. The medical systems we develop, and manufacture typically combine a complex electronic microprocessor-controlled device and a “smart” disposable. They employ cutting edge technology such as highly sophisticated energy delivery modalities, cloud-based wireless communication and advanced imaging capability. Our commitment to a “Multiphysics” approach and the mastery of the scientific principles necessary for design realization has allowed us to achieve medical breakthroughs and pioneer many “firsts” in the industry.  These include the first temperature-controlled RF generator for cardiac ablation, the first monopolar capacitive RF tissue remodeling system for cosmetic use, and the first balloon-based system for esophageal ablation. With over 25 years of success, we’re continually developing new ideas to serve specialized markets in the medical industry.

Position Summary

Stellartech is looking for a Service Coordinator to manage client requests, schedule service activities, communicate with customers and technicians, maintains records, and ensure timely, high-quality service delivery. Typical duties include responding to customer requests via email, opening service and complaint records, and receiving customer medical devices. Requires skills in communication, organization, and problem-solving.

This is a temporary position with a possibility to convert to a regular full-time position.  

Essential Function

• Prepare service records and complaint records in Virje.
• Close service records & maintain/update service and complaints in Virje.
• File all service records and complaint records documentation.
• Prepare customer document packages for service/complaint records. Mail if required.
• Familiar with Microsoft Office Products
• Unbox and remove devices weighing up to 35 Lbs.
• Decontaminate devices
• Support Packing and Shipping activities
• Provide quotes & weekly summary census report to customer
• Assist in managing DHR Scanning process 

Education and Experience

High School degree or equivalent is required. At least 2-4 year’s administrative experience is required.

Compensation

Salary Range: $24 - $26

The posted range represents the company’s good-faith estimate for base salary for this role at the time of posting. Actual compensation will be determined based on relevant factors such as skills, experience, education, and internal equity.