Information Services Technician

Job Description

Job Description

JOB SUMMARY:

Assists users with set-up, maintenance, and minor problems related to desktop computer equipment to insure that equipment is operating effectively and employees can best utilize County equipment to be productive.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: (All responsibilities may not be performed by all incumbents)

Troubleshoots P.C. and desktop problems to include operating systems, software, and printers.

Installs cable for data communications systems.

Sets-up users for connection to County servers.

Works with users to develop P.C. systems and specifications to meet departmental needs.

Assists in set-up, installation, and maintenance of personal computer hardware and software.

Troubleshoots problems and assists users. May provide training to users.

Provides user support and technical assistance for all desktop equipment.

May be responsible for troubleshooting and maintaining data communications systems, connects and maintains workstations connected to networked systems.

Provides Local Area Network support as needed.

Regular and predictable attendance is required.

Performs other related duties as required.

MINIMUM QUALIFICATIONS REQUIRED :

Education and Experience:

Associate's Degree in Computer Science or related field.

Two years of related experience.

Any equivalent combination of education and experience which provides the minimum level of qualifications stated above.

Licenses and Certifications:

None.

Knowledge, Skills, and Abilities:

Knowledge of Unix and Windows NT systems or similar operating systems.

Knowledge of personal computers and operating systems.

Knowledge of laser printers.

Ability to repair simple problems with desk top equipment.

Ability to design and develop systems and document procedures.

Ability to communicate technical information clearly and effectively, both orally and in writing.

ADA MINIMUM QUALIFICATIONS:

Physical Ability: Essential functions of this position continuously require the ability to remain in a stationary position (sitting or standing); operate a computer and other office machinery, such as a calculator, copier, and printer. Incumbents must continuously be able to think analytically; handle stress and emotion, concentrate on tasks, remember names and other details; examine and observe details; make decisions, and adjust to change. Incumbents must also continuously direct others; meet deadlines; stay organized; use math/calculations and use a keyboard/type.

Essential Functions frequently require the ability to move about inside the office; and move/transport items up to 10lbs.

Essential functions occasionally require the ability to bend body downward and forward by bending spine and legs, and twisting at the waist, hips or knees; reach overhead; push or pull; and repetitively use hands/arms/legs. Incumbents in this position are occasionally required to be on-call and work irregular hours.

Sensory Requirements: Essential functions regularly require the ability to use effective verbal and written communication; and use of hand/eye coordination and fine manipulation to use equipment.

Environmental Factors: Essential functions of this position continuously require the ability to either work with others or work alone.

This class specification should not be interpreted as all inclusive. It is intended to identify the major respon­sibilities and requirements of this job. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specifica­tion.