Tax Assistant

General Statement of Duties Forsyth County's Tax Administration is looking for a motivated individual for a Tax Assistant. Tax Assistants have the opportunity to provide excellent customer service to the citizens of Forsyth County. The Tax Assistant should be familiar with the N.C. General Statutes regarding the listing, valuation, and taxability of such property and how to process tax records within the tax software system. A Tax Assistant must be able to review and process information monthly resulting in the correct billing of motor vehicles within the state vehicle registration system. Tax Assistants should be able to display good judgment and defend personal property assessments, and process refunds when applicable. The employee should also be able to perform real property ownership transfers, maintain mailing addresses, and process other data related to real property records within the tax system. Cashiering/Cash handling experience was a plus. A Tax Assistant should be familiar with the laws governing tax relief and be able to answer general questions from citizens with minimal assistance. Distinguishing Features An ideal candidate should have the following knowledge, skills and abilities: Working knowledge of the various functions within the Tax Assessor's Office Working knowledge of appropriate office practices and procedures Ability to communicate effectively in person and by telephone Ability to operate modern office equipment Ability to deal with others tactfully and courteously over the telephone and in person Ability to gather and give information and instructions regarding departmental policies and procedures Ability to type with accuracy at the speed required by the particular position Ability to maintain effective working relationships with other employees Ability to record and review information Minimum Education And Experience Graduation from high school or GED plus two years of experience in clerical work, preferably involving public contact. An equivalent combination of education and experience may be considered for minimum qualification requirements. A valid Drivers License is required. Essential Duties And Responsibilities Essential duties include but are not limited to: Reviews various documents, forms and printouts for accuracy and completeness. Enters relevant information into a computer system; accesses information as needed. Files Listing Cards And Other Documents As Required. Sketch codes residential property record cards. Edits new property record cards for changes; checks for accuracy. Prepares and processes tax listing forms for billing purposes. Posts pertinent information to various records, using reference manuals, and established guidelines and procedures. Greets and responds to inquiries from the general public regarding real estate records, tax listing, tax values; refers questions to appropriate staff on specialized areas. Performs related work as required. Supplemental Questions Yes, I accept and agree No, I do not agree 01 Do you have a valid driver's license? Yes No 02 What best describes your level of completed education? Did not finish High School High School Diploma or GED Some College Associate's Degree Bachelor's Degree Master's Degree Doctoral Degree 03 What best describes your experience in clerical work, preferably involving public contact? No experience Less than 2 years 2 years to less than 4 years 4 years to less than 6 years 6 years to less than 8 years 8 years to less than 10 years 10 years or more 04 What best describes your experience working with the general public? No experience Less than 2 years 2 years to less than 4 years 4 years to less than 6 years 6 years to less than 8 years 8 years to less than 10 years 10 years or more 05 What best describes your years of customer service experience? No experience Less than 2 years 2 years to less than 4 years 4 years to less than 6 years 6 years to less than 8 years 8 years to less than 10 years 10 years or more 06 What best describes your experience working in a tax office? No experience Less than 2 years 2 years to less than 4 years 4 years to less than 6 years 6 years to less than 8 years 8 years to less than 10 years 10 years or more 07 What best describes your experience working in a call center? No experience Less than 2 years 2 years to less than 4 years 4 years to less than 6 years 6 years to less than 8 years 8 years to less than 10 years 10 years or more 08 How many years of experience do you have handling money / being a cashier? No experience Less than 2 years 2 years to less than 4 years 4 years to less than 6 years 6 years to less than 8 years 8 years to less than 10 years 10 years or more 09 Will you be able to attend schools or training that may require you to spend one or more nights away from home? Yes No Required Question #J-18808-Ljbffr Forsyth County