Help Desk Technician

Help Desk Technician (Level 2/3)RK Main – Midland, TX 79707Category: Information TechnologyWe are looking for a hands-on Level 2/3 Help Desk Technician to be a go-to technical resource for our entire organization. In this role you’ll do a bit of everything — supporting users day to day, tackling the tougher problems that come your way, and owning our ticketing system end to end. You’ll be the person who keeps support organized, responsive, and moving, while also digging into complex systems and network issues when they come up.Primary ResponsibilitiesServing as a hands-on point of support for users across the company, in person, over the phone and email.Owning and administering the ticketing system — triaging, prioritizing, assigning, and tracking tickets from open to resolutionResolving a wide range of hardware, software, network, and account issues, and escalating or researching the complex ones through to a fixPerforming root-cause analysis on recurring problems and implementing lasting solutionsSupporting and troubleshooting Windows Server, Active Directory, and Microsoft 365 / Entra ID, and other Microsoft Admin portalsTroubleshooting network connectivity (TCP/IP, DNS, DHCP, VPN, Wi-Fi) across corporate and field locationsHandling endpoint setup, imaging, patching, and device management (e.g., Intune/MDM)Building and maintaining documentation, knowledge-base articles, and support proceduresUsing scripting/automation (PowerShell or similar) where it helps reduce manual workTracking support trends through the ticket system and suggesting improvements to tools and processesExperience with VoIP and router rolloutsTraveling to company locations as needed to service systems, hardware, and networkEquipmentWhat Makes This Role a FitTo be successful in this role, you must be genuinely hands-on, comfortable owning problems from start to finish, and able to communicate clearly with both technical and non-technical users. You should be organized enough to keep a ticket queue running smoothly while still enjoying the technical, in-the-weeds work.Requirements3+ years of hands-on IT support experience across a range of users and issuesExperience owning or administering a ticketing/ITSM systemWorking knowledge of Windows Server, Active Directory, and Microsoft 365 / Entra IDSolid networking fundamentals (TCP/IP, DNS, DHCP, VPN) and multi-site troubleshooting abilityComfort with endpoint deployment, Intune, Autopilot, and device managementStrong communication skills and a user-oriented, level-headed approachWillingness to travel to locations to service systems, hardware, and network equipmentPreferred QualificationsAssociate’s or Bachelor’s degree in IT, Computer Science, or a related fieldScripting/automation experience (PowerShell, Python, or Bash)AI experience Claude and ReplitAzure environmentCertifications such as CompTIA A+, Network+, Security+, or Microsoft (Azure/M365)If you are interested in this position, please apply at rksupply.net/careersQualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. #J-18808-Ljbffr Flatland Holdings Llc