IT Coordinator

KRA I. Operational Support & Uptime (50%)We keep people working. Technology exists to support the dealership—not slow it down. Fast response, clear communication, and dependable systems keep tractors sold, parts moving, and technicians productive.20%. Respond promptly to help desk requests and resolve user issues professionally. Escalate appropriately when necessary.12%. Configure, deploy, maintain, and replace computers, printers, mobile devices, scanners, and other technology.8%. Support Microsoft 365, HBS/DMS, Kubota systems, phones, and user accounts following established procedures.5%. Maintain workstation standards, software updates, and endpoint security.5%. Maintain technology readiness by proactively identifying issues before they affect operations.KRA II. Infrastructure & Systems Reliability (30%)The dealership depends on reliable technology. We maintain the systems that keep every department operating securely and efficiently.12%. Monitor network equipment, internet connectivity, wireless infrastructure, servers, backups, and business applications. Escalate major issues promptly.8%. Maintain accurate IT documentation, passwords, licensing records, hardware inventory, and asset tracking.5%. Coordinate vendors, warranty repairs, telecommunications providers, and equipment service as directed.5%. Follow cybersecurity policies including MFA, phishing awareness, endpoint protection, and security procedures. Immediately report suspicious activity.KRA III. Teamwork, Process Improvement & Professionalism (20%)Technology is a service department. We communicate well, document our work, and continuously improve the way the dealership operates.8%. Communicate clearly with employees regarding issue status, timelines, and expectations. Build trust through reliability and professionalism.6%. Document recurring procedures, maintain the knowledge base, and identify opportunities to automate repetitive work.4%. Assist with technology projects, office moves, store openings, equipment installations, and system rollouts.2%. Continue developing technical knowledge through training, vendor resources, and cross-training. #J-18808-Ljbffr Capital Tractor Inc