Outbound Warehouse Supervisor

Outbound Warehouse Supervisor

DC - Green Bay, WI 54304

Overview

Position Type Full Time

Description

The Outbound Warehouse Supervisor owns the end-to-end outbound process, from order release through picking, packing, shipping and final carrier handoff across 1st and 2nd shifts, to ensure safe, efficient, and accurate handling of products while fostering a strong, upbeat team culture that reflects Packer Fastener Swagger. This role is responsible for developing warehouse leads, driving operational excellence, and ensuring daily outbound activities run smoothly and effectively. The Outbound Warehouse Supervisor directly reports to the Warehouse Operations Manager and partners closely with Inbound Warehouse Supervisor to align warehouse strategy with company goals, champion continuous improvement, and maintain a facility that is clean, organized, and performance driven.

Primary Duties

Daily Responsibilities

• Lead, coach, and develop area leads and their teams in alignment with Packer Fastener Swagger, cultivating an upbeat, cohesive culture that promotes collaboration, accountability, and continuous improvement.
• Manage daily outbound performance: order accuracy, pick/pack productivity, on-time shipping and load readiness.
• Coordinate 1st and 2nd shift handoffs to keep outbound flow continuous and balanced.
• Plan and schedule outbound labor across shifts to match order volume and carrier cutoffs.
• Serve as the escalation point for outbound exceptions (short picks, packing errors, carrier or routing issues, upside-down orders).
• Coordinate with sales, customer service, the Fleet team, and carriers to meet delivery commitments.
• Partner with Human Resources and Warehouse Operations Manager on all people-related matters, including recruitment, hiring, promotions, coaching, discipline, and performance improvement.
• Champion warehouse safety by implementing and reinforcing safety processes.
• Performs other related duties as needed.

Continuous Improvement

• Implement and maintain standardized operational procedures for outbound activities.
• Dedicate time each week to continuous improvement initiatives.
• Identify and remove outbound bottlenecks that limit the department's ability to scale with company growth.
• Partner with the Inbound Warehouse Supervisor and Warehouse Operations Manager on cross-functional improvement initiatives.
• Build metrics, dashboards, and standard operating procedures that make inbound performance visible and repeatable.

Qualifications

Job Qualifications:

• 3+ years of experience in warehouse or distribution center operations, with at least 1 year in a leadership or supervisory role.
• Proven ability to lead, coach, and develop teams in a fast-paced, high-volume environment.
• Experience with Lean, Six Sigma, or other continuous improvement methodologies.
• Process-improvement mindset; comfortable analyzing data and standardizing workflows.
• Strong understanding of warehouse processes.
• Demonstrated success in driving performance metrics, process improvements, and operational efficiency.
• Excellent communication and interpersonal skills with the ability to build strong, cohesive teams and foster an upbeat, positive work culture.
• Solid problem-solving and decision-making skills with attention to detail and follow-through.
• Commitment to safety, quality, and continuous improvement.
• Proficient in Microsoft Office Suite; experience with ERP systems (NetSuite) preferred.
• Must have a valid driver's license and acceptable driving record. Must be able to obtain coverage through the company's auto insurance carrier according to the company Driver Safety Policy.