Sr. Manager, Compliance Monitoring & Automation

JOB TITLE: Sr. Manager, Compliance Monitoring & Automation

LOCATION: Los Angeles, CA (Hybrid in our Westwood Office, 3 days/ week)

REPORTS TO: Head of Data

The Company

Sunbit builds financial technology for real life. Our AI-native platform helps more people get to “yes” at the moments that matter with personalized offers, transparent terms, and no added consumer fees. In stores, practices and service centers across the country, Sunbit provides a fast, fair pay-over-time option. For everything else, the Sunbit Credit Card delivers a modern, no-fee credit experience managed in a powerful mobile app.

We are guided by people-centered values: Serve Others Before Self, Include Always, Connect Genuinely, Innovate for Good. These values shape how we build, how we support customers and merchants, and how we work with each other.

What makes Sunbit different is an AI-native infrastructure that runs through the full customer and merchant journey. Our interconnected AI systems power instant decisioning, streamline fraud checks with human-in-the-loop safeguards, and enable highly personalized offers at scale. The result is a quick, fair, and simple experience for consumers and merchants.

We pair this technology with inclusion and transparency. Sunbit delivers industry-leading approval rates — 90%+ in auto service and 85%+ in dental — while maintaining zero consumer fee-based revenue. It is a better way to serve people and merchants, proven at scale.

Today, Sunbit is available across a nationwide, in-person merchant network of 30,000+ locations spanning auto service centers, dental and optical practices, veterinary clinics, and other specialty services. We help teams say “yes” more often and help customers move forward with confidence.

The Role:

This is a build role, and the function is yours to own. You'll own Sunbit's compliance monitoring and controls function end to end: its strategy, its platform, its methodology, its team, and its results. The function exists to answer one question: are our critical lending processes, credit policies, merchant controls, and product workflows executing correctly, for every borrower, across every merchant, every day?

Your job is to answer that question with automated monitoring across the full transaction population, not with samples. You'll design the monitoring platform, define the rule logic and standards, partner with Product and Engineering to build it, and decide how Sunbit detects and fixes compliance issues before they become customer harm or regulatory findings.

This is not a review-operations role. You won't be inheriting a team that works through sample queues. You'll be building the system that makes sample-based review the exception rather than the rule.

Why This Role Is Different:

• You own the function. You'll set the roadmap, the monitoring methodology, and the KPIs. Senior leadership will look to you as the authority on whether Sunbit's controls are working.
• It sits in Data, not Operations. You'll report to the VP of Data, with direct access to the data, engineering partners, and tooling you need to build monitoring at scale. You'll partner closely with Compliance, Legal, Credit Policy (Decisioning), Product, Engineering, and Operations, but this function is built on data and automation from day one.
•   Real scale and a growing product set. You'll cover instant point-of-sale financing across thousands of merchant locations, plus the Sunbit Credit Card and CoBrand card products, and the monitoring you build will scale with them.

REQUIREMENTS

What you’ll do:

• Build and own the monitoring platform. Design and own the automated checks, rule logic, alert thresholds, and operational dashboards that give first- and third-line partners continuous visibility into control effectiveness and emerging risk.
• Replace sampling with full-population monitoring. Implement automated monitoring across credit underwriting policy execution, merchant agreement compliance, and critical business process controls, covering the full transaction volume wherever feasible.
• Turn regulation into testable rules. Translate requirements under TILA/Reg Z, Regulation B/ECOA, UDAAP, FCRA, and applicable state laws into automated tests on credit decisions, pricing, adverse action, origination outputs, servicing, collections, and customer communications, and flag deviations for immediate review.
• Monitor merchant controls. Build controls that detect violations of merchant-facing terms, behavioral anomalies, and process deviations across Sunbit's partner network that could create consumer harm, reputational, or regulatory risk.
• Detect and classify. Distinguish isolated defects from systemic failures across the loan and card lifecycle, identify patterns and root causes, quantify consumer and regulatory exposure, and drive escalation and prioritization accordingly.
• Drive remediation. Own remediation of findings from detection through verified close-out, partnering across Sunbit to deliver durable fixes with a full audit trail.
• Measure and report. Define and track KPIs and KRIs for the function, including monitoring coverage, detection rates, escape rates, remediation cycle times, and control effectiveness. Report results to senior leadership, the Risk Committee, and regulatory examiners.
• Build with Product and Engineering. Partner directly with Product and Engineering to scope, prioritize, and develop monitoring capabilities, writing clear requirements and rule logic and owning the result through launch and ongoing operation.
• Keep Sunbit exam-ready. Own the data and evidence provided for state regulatory examinations, internal audits, and capital markets audits. Maintain exam-ready documentation and run a pre-submission validation process so every response is accurate, complete, and traceable.
• Lead through influence. Drive outcomes in a matrixed environment through partnership and credibility rather than direct authority.

What You'll Bring:

•  Experience in compliance monitoring and testing, controls automation, or compliance/risk analytics within consumer lending or fintech.
• Has led the design and launch of automated compliance monitoring that tests full transaction populations, not samples, in production.
•  Leadership experience, ideally leading analysts or technical staff who built monitoring, testing, or controls tooling.
• Hands-on SQL; able to write and review the logic behind automated compliance tests.
• Track record of partnering with Product and Engineering to scope, build, and launch monitoring or controls capabilities.
• Understands how credit decisioning, merchant and partner flows, and product changes ship at a fintech, and can turn regulatory requirements into testable rules in those systems.
• Working knowledge of consumer lending regulations applicable to digital or point-of-sale lending, including TILA/Reg Z, Regulation B/ECOA, UDAAP, and FCRA.
• Demonstrated ability to identify systemic risk patterns in large datasets and turn findings into remediation with measurable impact.
• Experience supporting state regulatory examinations and capital markets audits, including interpreting scope and assembling data and evidence.
• Strong cross-functional influencing skills in a matrixed organization.
•  Python for data analysis and automated monitoring (strongly preferred).
• Built a data-driven risk monitoring or control platform from the ground up, including automated rule logic, alert thresholds, defect taxonomies, and remediation tracking workflows.
•  Familiarity with credit decisioning systems, including adverse action accuracy monitoring, fair lending analytics, and credit bureau reporting compliance under FCRA and CDIA standards.
•  Experience with POS lending, BNPL, point-of-care financing, merchant-based consumer lending, or credit card products, and the compliance dynamics of those distribution models.
• Experience supporting OCC, CFPB, FTC, or state regulatory examinations in a consumer lending or fintech environment.
• Experience building a formal audit response validation process, including pre-submission accuracy checks, sign-off workflows, and documentation standards.

How We Pay:

• We believe in paying fairly and equitably based on a number of factors including but not limited to previous experience, relevant work history, interview performance, geographical location, internal equity, and expected level of ownership.
• We are targeting a salary of $155,000 - $190,000 per year for this role
• This role will also be granted company equity via stock options

Why Choose Sunbit?

Sunbit is recognized as one of the fastest-growing and most admired fintech companies, earning honors from Inc. 5000 (four consecutive years), Forbes Fintech 50, Deloitte Technology Fast 500, Financial Times, and FinTech Breakthrough for its innovation and impact. The company has also been featured among Newsweek’s Most Loved Workplaces and CB Insights’ Unicorn Companies, reflecting a valuation of $1.1B.

People choose Sunbit for its people-first culture rooted in service, inclusion, and real-world impact. Powered by AI that helps people in life’s critical moments—offering high approvals, speed, and zero fees—Sunbit has achieved proven scale across tens of thousands of merchants and millions of transactions. Its fast, fair, and simple financial products empower consumers and partners alike through clarity and trust.

The Perks:

• Join one of LA’s fastest growing startups (2023), A Most Loved Workplace, #576 on the 2023 Inc 5000 list, and Forbes Fintech 50 (2024) 
• Mission driven + empowered + collaborative
• Competitive pay and stock options
• Unlimited PTO
• Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Parental Leave
• Newly added HSA and Pet Insurance
• 401K Plan with Matching 
• Cell Phone Stipend 
• Team based strategic planning + Team owned deliverables

Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.

Recruitment Fraud Disclaimer

We’ve been made aware of fraudsters impersonating Sunbit employees during the hiring process. Please note that all official communication will come from an @ sunbit.com email address, through our applicant tracking platform @sunbit.comeet-notifications.com or directly via LinkedIn. We will never ask for your age, Social Security number, bank account details, payment of any kind, or other unrelated personal information during the application process. Our hiring process always includes interviews, either by phone, zoom, or in person, before any offer is made. If something feels suspicious, please contact us at View email address on sunbit.com to confirm. 

We ask that you contact View email address on sunbit.com only about potential instances of fraud. View email address on sunbit.com does not reach our recruiting team directly. Your application directly through the posting is the best way to ensure that your candidacy is reviewed by our team. Due to the volume of applications, we will not respond to nor forward emails about your candidacy that are sent to View email address on sunbit.com directly, and your email about your application will be deleted from our systems.

#SunbitHP