Fabrication Dept Administrator, Parts Advisor, Service Writer

Job Description

Job Description

Job Description

Our Fabrication Department Administrator, Parts Advisor, and Service Writer is responsible for managing and overseeing operational tasks for the fabrication department as well as assisting with counter parts sales and service operations.

• Pay: Hourly, based on experience and qualifications
• Type: Full-Time, 40hrs per week
• Shift: Weekday, Monday through Friday, 7:30 am – 4:30 pm
• Location: In person. Blacks Spring, 1516 State St, Zanesville, OH 43701

About Us

Truck Service, Inc provides medium and heavy-duty vehicle repair, service, and parts for all makes and models with multiple locations in Indiana, Ohio, and Florida. We pride ourselves in customer service and being experts especially in heavy-duty suspension, brakes, and steering systems. Our customers include owner-operators, fleets, refuse, schools, construction, emergency services, government agencies, and more with vehicles such as Class 3-8 trucks (semi’s, fire trucks, dump trucks, box trucks, refuse trucks, etc), buses, recreational vehicles (RVs), trailers, and pick-up trucks. Additionally, our Blacks Spring branch has a leaf spring manufacturing department with the capability of manufacturing leaf springs for OEM vehicle and equipment manufacturers as well as individual specialty and replacement leaf springs for trucks, custom vehicles, classic cars, tractors, mine equipment, trolleys, rail cars, and other specialty applications.

Learn more about us at

Duties and Responsibilities

• Support a safety-first culture, SAFETY IS NO ACCIDENT
• Positively, professionally, and effectively communicate with customers, suppliers, team members, and management
• Answer phone calls, assist callers, direct calls, and take messages
• Greet customers in showroom and assist or direct as appropriate
• Process and manage spring manufacturing department customer orders including purchase order acknowledgement, order creation, invoicing, shipping arrangements, and customer portal management.
• Process and manage spring manufacturing department work orders including creation, scheduling, status update, and close.
• Process and manage spring manufacturing department raw material inventory, purchase orders, and receiving.
• cycle counts, etc
• Assist with identifying, sourcing, and ordering parts for service work and counter parts sales
• Assist with proactive and regular communication throughout jobs with customer, technicians, and General and/or Service Advisors
• Process payments including charge account, credit card, cash, and check
• Customer follow-up to confirm complete customer satisfaction, retorque reminders, and/or deferred repairs
• Assist customers by phone, email, or in person with invoicing and processing payments.
• Assist with inventory management such as creating accurate purchase orders, receiving, inter-branch orders,
• Assist with merchandising and stocking the showroom
• Basic housekeeping of showroom and counter areas
• Become proficient with the shop management software and PC skills (email, documents, internet navigations) as it relates the to the duties and responsibilities
• Maintain a clean and organized work area

Qualifications

• Customer service experience, 2 years preferred
• Strong PC skills for email, documents, and internet navigation
• Strong verbal and written communication
• Customer service oriented and a focus on the positive customer experience
• Effective time management
• Deadline and detail-oriented
• Valid Driver’s License (Required)
• United States work authorization (Required)
• GED, High School Degree, or College Degree (NOT REQUIRED)

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Employer Paid Basic Life Insurance
• Employee Health and Well-Being Assistance Program
• Drug Free Workplace
• 401k Retirement Plan with Company Match
• Paid Time Off
• Employer Provided Company Apparel
• Employee Discount