HVAC Technician

Job Description Job Description The HVAC Field Service Expert is responsible for delivering exceptional service,
diagnosing heating and cooling issues, presenting solutions, and completing work
according to Company Standard Operating Procedures (SOPs). This role requires
strong technical skill, excellent communication, and strict adherence to company
processes.
This document outlines the core expectations for the role. Additional duties may be
assigned as needed.
ESSENTIAL DUTIES & RESPONSIBILITIES
DAILY EXPECTATIONS
Professionalism & Readiness
• Arrive at your scheduled job well groomed, in proper uniform, and ready to Win
The Day by 7:00 AM.
• Call your first customer the evening before to confirm the appointment and ensure
you can arrive by 7:00 AM.
• Check in with dispatch if required. QUALIFICATIONS & REQUIREMENTS
• Valid driver’s license with acceptable driving record
• HVAC experience required; licensing/certifications as required by state law
(Journeyman)
• Ability to follow detailed SOPs and company processes
• Strong communication and customer service skills
• Ability to lift, carry, and maneuver equipment and materials
• Professional appearance and demeanor
• Commitment to Company culture of integrity, respect, and excellence CORE COMPETENCIES
• Professionalism: Represents Company with pride and integrity
• Technical Skill: Accurate diagnostics and quality workmanship
• Communication: Clear, respectful, and consistent with customers and team
• Process Discipline: Follows SOPs, scripts, and company systems
• Customer Experience: Creates a positive, trustworthy service experience
• Accountability: Owns results and maintains high personal standards
PHYSICAL REQUIREMENTS
• Ability to stand, walk, kneel, climb, and lift up to 75 lbs
• Ability to work in attics, crawlspaces, and confined spaces
• Ability to work in varying weather conditions