Change Management Specialist

iShare Inc

Job Description

Change Management Specialist Location: Buffalo, NY
Work Mode: Hybrid – 3 days/week onsite
Type: Full-time / Contract

Key Requirements

8+ years of IT Service Management / Change Management experience.
Strong ServiceNow Change Management expertise.
Experience with CAB, Change Enablement, Change Calendar, and Change Governance .
Strong knowledge of CMDB, CSDM, CI relationships , and ITSM processes.
Experience with ServiceNow Performance Analytics, dashboards, workflows, and reporting .
Strong ITIL knowledge; ITIL 4 Foundation required .
Experience with Incident & Problem Management integration.
Knowledge of DevOps/CI-CD change management and automation.
Strong analytical, communication, stakeholder management, and leadership skills.
Financial services/banking experience is preferred .
ServiceNow CSA/CIS-ITSM certification is a plus.

Preferred Experience

Change automation / AI automation
ServiceNow ITSM
Risk and impact assessment
Change-related KPI reporting
Releasing audit-ready change records

Contact

Austin Soto: View email address on ziprecruiter.com
Nicky Verma: View email address on ziprecruiter.com

Flexible work from home options available.

Apply

Vacancy posted 3 days ago

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