Customer Service Specialist

Customer Service Representative Department of Finance Location: Brooklyn Position Type: Full-time Salary: $42,288.00 $48,631.00 Job Description NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service. DOF's Customer Operations Division has oversight of the Department of Finance Business Centers, City Register's Office, and the Land Records, Adjudication, and Collections divisions. The division is also responsible for recording property transfers, adjudicating parking and camera violations, and managing the full life cycle of the department's enforcement activities related to unpaid business and excise taxes, parking fines, and Environmental Control Board summonses. The Business Centers issue releases for individuals whose vehicles have been impounded, enroll customers in payment agreements, and help customers prepare for parking ticket hearings. The Brooklyn Business Center is seeking a dedicated, detail-oriented individual to serve as a Customer Service Representative. Reporting to the Business Center Assistant Manager, the selected candidate's duties and responsibilities will include but not be limited to the following: Greeting customers, answering inquiries, and asking questions to determine the purpose of the customer's visit. Use Qmatic Orchestra to manage appointments and issue tickets to route walk-in customers to the appropriate service point. Create Electronic Case Folders (ECFs) and schedule parking and camera violation hearings. Use Finance systems to analyze and communicate payment summaries and histories for parking and property-related services. Enroll eligible customers into various Payment Agreements. Adhere to all cash and document control procedures, process customer payments and maintains up-to-date and relevant backup documentation. Provide customer service assistance in all Finance Borough Offices, work overtime as necessary. Distribute, collect, and submit inquiries, forms, and application packages for all DOF-related programs and services to the appropriate work unit. Minimum Qualifications Qualification Requirements: A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience. Skills Requirement: Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute. Preferred Skills - Excellent verbal and written communication. - Ability to remain calm and work under pressure. - Knowledge of STARS system. - Working knowledge of Property Tax System (PTS). - Working knowledge of Microsoft, Excel and Teams. 55a Program This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program. Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at Residency Requirement New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.