General Manager

Job Description

Job Description

General Manager – Tiffany’s Wine & Spirits (Kalamazoo, MI)

Location: Kalamazoo, MI
Position Type: Full-Time
Compensation: Competitive salary + performance incentives (based on experience)

About Us

Tiffany’s Wine & Spirits is a locally owned specialty retail store offering curated wines, craft beer, gourmet groceries, and a high-touch customer experience. Known for our expert recommendations, community events, and strong vendor relationships, we pride ourselves on delivering both quality products and exceptional service.

Position Overview

We are seeking a dynamic and experienced General Manager to lead daily operations, drive sales performance, and develop a high-performing team. This role is responsible for executing business strategy, ensuring operational excellence, and maintaining Tiffany’s reputation as a premier destination for wine and specialty retail.

Key Responsibilities

Leadership & Team Management

• Recruit, train, and develop staff
• Create schedules and manage labor through ADP Mobile
• Foster a positive, accountable, and customer-focused culture

Sales & Customer Experience

• Drive revenue through merchandising, promotions, and events
• Lead in-store experiences including tastings and special events
• Ensure exceptional customer service and product knowledge

Operations & Compliance

• Oversee daily store operations including opening/closing procedures
• Ensure compliance with all Michigan liquor laws and internal policies
• Manage inventory, ordering, and vendor relationships

Financial Performance

• Monitor sales, margins, and expenses
• Execute promotional strategies (wine sales, wine club, events)
• Analyze performance and adjust operations accordingly

Qualifications

• 3–5+ years of retail or hospitality management experience
• Strong leadership and team development skills
• Experience with inventory, scheduling, and POS systems
• Knowledge of wine, beer, or specialty food (preferred, not required)
• Ability to work evenings, weekends, and peak retail periods

What We’re Looking For

• A hands-on leader who leads from the floor
• Someone who thrives in a fast-paced, customer-facing environment
• A problem-solver who can balance people, product, and performance
• A culture builder who can motivate and retain a strong team

Why Join Tiffany’s?

• Established, respected local business
• Opportunity to lead and shape store operations
• Engaged customer base and strong community presence
• Creative freedom in merchandising and events

Since 1982, Tiffany’s has been Southwest Michigan’s trusted source for exceptional service, quality, and selection.

As an independent wine and liquor merchant, we go beyond the expected. Our extensive wine selection features hard-to-find and specialty bottles, each hand-selected by the owner. But we’re more than just a wine shop—we also offer a curated collection of spirits, fine chocolates, gourmet foods, and imported beers from around the world.

Company Description

Since 1982, Tiffany’s has been Southwest Michigan’s trusted source for exceptional service, quality, and selection.\r\rAs an independent wine and liquor merchant, we go beyond the expected. Our extensive wine selection features hard-to-find and specialty bottles, each hand-selected by the owner. But we’re more than just a wine shop—we also offer a curated collection of spirits, fine chocolates, gourmet foods, and imported beers from around the world.