Con-Business Con-Business Trans-Customer Experience Design-Manager-Multiple

Con-Business Con-Business Trans-Customer Experience Design-Manager-Multiple Positions-1708995 Location: New York Other locations: Primary Location Only Date: 11 May 2026 Requisition ID: 1708995 EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Job Responsibilities Coordinate the user‑centered design approach of clients’ digital products and manage design deliverables to ensure great user experience and realization of the client’s product visions. Drive the delivery of sitemaps, wireframes and prototypes, as well as conceive and conduct user and stakeholder research as needed. Work with the design team to identify design problems and devise elegant solutions, make strategic design and user experience decisions, and rapidly test and iterate your designs. Conduct workshops on topics across both design and consulting skillsets. Teach the ability to iterate designs and solutions efficiently and intelligently. Collaborate with other team members and senior stakeholders, take calculated risks, champion new ideas, and continually elevate the quality of our work. Manage and motivate teams of professionals with diverse skills and backgrounds. Consistently deliver quality client services by monitoring progress. Demonstrate in-depth technical capabilities and professional knowledge. Maintain long‑term client relationships and networks. Cultivate business development opportunities. Full‑time employment, Monday – Friday, 40 hours per week, eight‑thirty to five‑thirty PM. Minimum Requirements Bachelor’s degree in Business, Management, Computer Science, Information Systems Management, Human‑Computer Interaction, Interactive Media, Communications, Design or a related field and 5 years of progressive, post‑baccalaureate related work experience; alternatively, Master’s degree in the same fields and 4 years of related work experience. 3 years of experience in one of the following areas or a combination: Customer or User Experience Strategy and Research, Business Strategy, Product Design, Design Planning. Experience in market and user research, requirements gathering, business case development, KPI management, and/or business architecture definition. Proficiency with prototyping software such as Adobe Creative Suite, Sketch, Keynote, InVision, Figma and/or similar tools. 3 years of experience managing and supervising teams of professional employees, mentoring team members through development feedback and performance processes, and providing structured, on‑the‑job feedback. 2 years of experience with B2B, B2B2C and B2C business models and the omnichannel landscape. 2 years of experience in each of the following: Understanding buyers' behavior and patterns on technology platforms; Delivering omni‑channel and customer experience strategy projects. Domestic travel up to 50 % required to serve client needs. Employer will accept any suitable combination of education, training or experience. Benefits Comprehensive compensation and benefits package with performance‑based base salary ($173,835.00 per year). Medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Hybrid model with expectations to work in person 40‑60 % of the time for external, client‑serving roles. Flexible vacation policy allowing employees to determine vacation time based on personal circumstances. Time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence. Continuous learning opportunities. Success as defined by the employee, with tools and flexibility to make a meaningful impact. Transformative leadership support and coaching. Diverse and inclusive culture that empowers employees to use their voice. EEO Statement EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, pregnancy, genetic information, national origin, protected veteran status, disability status or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities. If you have a disability and need assistance applying online or requesting an accommodation, please contact EY’s Talent Shared Services Team at 1‑800‑EY‑HELP3 or email View email address on click.appcast.io. #J-18808-Ljbffr