Director of Facilities Operations, Planning & Projects

University Overview The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023. Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play. The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more. Posted Job Title Director of Facilities Operations, Planning & Projects Job Profile Title Director C, Facilities Job Description Summary Reporting to the Annenberg School's (ASC) Chief Financial Officer & Executive Director of Facilities Operations, the Director of Facilities Operations, Planning, and Projects is the senior administrative leader and functional subject matter expert for the school's facilities operations, maintenance, planning initiatives, and projects. This position provides counsel and support to the CFO/Executive Director on maintenance and operations, and on the planning and execution of both small and capital projects. The position ensures that all facilities maintenance, repairs, and general building operations are conducted in accordance with established standards, drawing on extensive knowledge, experience, and expertise to maintain and enhance the physical environment and protect and preserve resources at ASC. This position serves as the principal liaison for the administration and coordination of daily facilities operations with various university departments, ensuring optimal delivery and performance of maintenance, building systems, utilities, housekeeping, security, and construction services. The Director also works in close collaboration with the CFO/Executive Director and cross-functional teams to provide strategic direction and oversight for ASC master planning, including space planning, office, classroom, and conference room reconfigurations, and building renovations, ensuring alignment with the school's strategic vision and long-term goals. The Director oversees capital project formation and feasibility analyses, and the development of project scopes and budget estimates for project initiation, and facilitates the creation of actionable plans to ensure the effective use of facility resources that meet operational, research, and educational needs at the school. *This position is considered \"essential\" and is not hybrid-eligible.* *The Director is on call 24/7 for facility emergencies.* Responsibilities Responsible for the supervision, coordination, and administration of operations, including maintenance, repair, renovation, housekeeping, safety, and security for facilities and surrounding grounds with the objective of ensuring a well-maintained physical plant and optimum service delivery to the school community. Coordinates with University operations departments to ensure proper and safe building functions, including, but not limited to, routine maintenance and repairs to HVAC, electrical, and mechanical systems, other utilities, elevators, security and safety systems, and building signage. Collaborates and coordinates with the Facilities and Real Estate Services (FRES), Division of Public Safety (DPS), Allied Security, the Office of Environmental Health and Radiation Safety (EHRS), and other departments across the University. Serves as the liaison between building occupants, University departments, and outside vendors. Leads with a strong customer service orientation, addressing occupants' concerns promptly. Fosters a culture of service-oriented collaboration, accountability, innovation, and improvement. Builds strong partnerships with external partners and stakeholders. Implements and oversees the facilities support ticketing system to triage, track, and complete community support requests. Troubleshoots problems, recommends, and implements long-term solutions. Conducts or delegates daily tours to assess building conditions and ensure suitable conditions #J-18808-Ljbffr