Customer Service & Sales Coordinator

Full-time

Austin Print Co.

Austin Print Co.
Location: Downtown Austin showroom, 908 W 12th St, Suite B, Austin, TX 78703
Employment Type: Full time
Schedule: Monday through Friday, 9:00 AM to 5:00 PM
Reports To: Operations Manager / Ownership
About Austin Print Co.
Austin Print Co. is a custom apparel, embroidery, trophy, and promotional products company based in the Austin area. DTF printing and embroidery are done in house, and we run a retail showroom in downtown Austin. Every order that leaves our shop starts with a customer conversation, and this role is where that conversation happens.
About the Role
You will manage Austin Print Co. customers and orders from the first inquiry through the handoff to production. Your job is to make sure every customer gets timely communication and every order has complete, accurate information before it enters production. You own the customer facing and administrative side of the order.
This is a full time, in person position based at our downtown Austin showroom, Monday through Friday.
Every order moves through this path, and you are responsible for keeping it moving:
Inquiry → Quote → Payment → Product Ordering → Artwork / Proof Approval → Complete Order Information → Production Ready
What You Will Do
Customer communication and sales
Respond to customer emails, phone calls, website inquiries, and walk in customers.
Help customers choose products, decoration options, quantities, and timelines.
Prepare and send quotes and invoices.
Follow up on open quotes, inquiries, artwork, proofs, payments, and approvals.
Keep communication professional and consistent through the entire order process.
Order management
Create and maintain customer orders in APC Admin, our internal order system.
Keep order details, customer changes, statuses, deadlines, and next actions current.
Gather every required order detail: products, colors, sizes, quantities, artwork, placement, decoration method, and due date.
Coordinate artwork and proof requests with the design team, send proofs, and get customer approval before production.
Confirm payment and all required approvals are received before an order goes to production.
Spot missing information or stalled orders and take action to move them forward.
Purchasing and production handoff
Source and order apparel, blanks, and other products for confirmed orders.
Verify styles, colors, sizes, and quantities before purchasing.
Review each order for completeness before handing it to production.
Communicate customer changes and key order information to design and production.
Escalate customer issues, unusual requests, rush orders, and production concerns to management when needed.
What We Are Looking For
Experience in customer service, inside sales, or order coordination.
Clear, professional written and verbal communication. You are comfortable on the phone and over email all day.
Organized and detail oriented. You catch missing sizes, wrong colors, and unapproved proofs before they reach production.
Able to manage many open orders at once and keep each one moving without being reminded.
Comfortable working in quoting and order management software.
Experience with Printavo or a similar print shop management platform is a plus.
Background in custom apparel, embroidery, promotional products, or print is a plus.
Schedule and Benefits
Full time, Monday through Friday, 9:00 AM to 5:00 PM
In person at our downtown Austin showroom, 908 W 12th St, Suite B
Health insurance
Paid time off
Paid sick leave
How to Apply
Send a short note on why you are a fit, plus your resume, to View email address on us.fitly.work . Tell us about a time you had to get something done right under a deadline.
Austin Print Co. is an equal opportunity employer.

Apply

Vacancy posted 10 days ago

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