Guest Reception Representative

Benefits: Joining our team comes with a range of benefits, starting on Day One!

• Full-time benefits are Medical, Dental, Vision, 401K, Paid Sick Time, and more!
• We offer work life balance- PTO
• Advancement Opportunities
• Tuition Reimbursement
• Team Member Travel Program with deeply discounted rates

Why Us:

• Company growth: Experience being a contribution to our growing success.
• Customer satisfaction: Contribute to the happiness of our valued customers.
• Passionate team: Join a team that values customer obsession.
• $16.00 Hourly

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. We are a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Responsibilities: As a Guest Reception Representative, you play a critical role in ensuring a positive and welcoming experience for all guests. Your responsibilities include:

• Greet guests warmly and professionally, whether in person or over the phone.
• Ensure that all guests meet the qualifications for their presentation, adhering to HGV standards.
• Follow processes outlined in the Guest Reception Training Manual SOP.
• Maintain positive working relationships with Sales, Marketing, and Administrative teams.
• Distribute and collect Guest Registration Forms, assisting guests with any inquiries.
• Accurately assign guests to Sales Representatives in the order of their arrival.
• Ensure timely updates of guest information in Concierge.
• Answer all incoming calls, conduct research on customer issues, and advance to a manager/supervisor when necessary.

Qualifications:

• Diploma or equivalent
• General office experience.
• 1 year of Customer Service experience
• Intermediate knowledge of MS Office applications
• Must be willing to work weekends