Houseman

Mandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide Clientele. Our vision is to promote our welcoming, genuine and passionate culture to attract and engage exceptional talents, under the guidance of enthusiastic leaders. Our aim is to get the best out of each individual and being recognized as an employer of choice among the most exclusive hotels in the world. HOUSEMAN Mandarin Oriental, Lago di Como's Houseman is in charge of keeping rooms and open spaces clean and tidy and supports colleagues and guests or whoever asks for help in moving items from one room to another or within different parts of the resort. Duties and responsibilities: * Deliver guest requested items following the standard in timely manner * Maintain the cleanliness of glass doors, mirrors, lifts and guest corridors * Clean the windows and balcony or terraces, when needed * Remove the linens from the bed in each departure room * Drive the golf cart to easily carry all the necessary items in each Villa of the Resort * Check the relevant equipment on a weekly basis * Ensure that linen and all items are stocked properly inside the housekeeping pantries and storages * Check and stock the mini bar in each arrival room, ensuring that it is refilled daily and requesting stock items, if needed * Provide a professional, attentive and impeccable service in order to achieve guests' satisfaction * Fully compile the Checklist * Comply with all MOHG Pillars, Department LQE's and Guiding Principles * Adhere to Do Not Disturb policy Requirements: Mandatory: * Good knowledge of Italian and English * Able to stand and walk for an extended period of time * Ability to push and pull the housekeeping cart * Possess a pleasant and outgoing personality * Must be willing to work on a flexible schedule, weekends and holidays Desirable: * Driving license We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate. All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.