Product Specialist

Job Description

Job Description

Company Description

Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency. 

Our employees are integral to the company’s success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively. 

We are looking for a high energy professional to make a meaningful impact on Alertus, its customers, and the mass emergency notification industry. In this role, you will be responsible for developing and applying product knowledge specific to Alertus Technologies’ emergency notification products and services while serving as the subject matter expert on assigned products and services. You will be responsible for supporting technical publications, product training, product management activities, solution design, and product demonstrations. 

Our ideal candidate possesses a technical aptitude, a strong work ethic, collaborative communication skills, and an ability to thrive in a fast-paced environment. Additionally, the candidate will be someone who finds purpose in providing the best possible solution to mitigate gaps in our customers’ critical communication strategy.

This is an office based role and requires reporting to our HQ in Baltimore daily.  

• Work with the Product Management and Sales Engineering Team to develop product knowledge and assist in maintaining Alertus’ many demo environments  
• Assist in identifying customer requirements and conveying requirements to the product development teams to ensure requirement understanding
• Conduct market research using tools such as surveys, desktop research, and customer calls to assist in analyzing market trends, customer feedback, and other sources to influence product strategy
• Participate in sales and product meetings as assigned to collaborate and strategize with business and engineering teams
• Demonstrate Alertus’ core products and services as assigned
• Participate in qualifying system integration opportunities and assist in implementing, testing, and documenting integrations 
• Assist the Technical Writing Team in drafting and reviewing product documentation
• Participate in product training development and delivery to support Alertus employee professional development
• Assist with new product releases and events
• Other duties as assigned

• Basic understanding of application programming interfaces (APIs) and webhooks
• Ability to learn complex concepts and communicate them to technical and non-technical individuals
• Energy, passion, enthusiasm, and a positive attitude
• Exceptional organization, time management, and prioritization skills
• Unmatched verbal, written, and interpersonal communication skills
• Ability to become an expert assigned to Alertus products and services
• Ability to travel on occasion

• BA/BS in Computer Science/Engineering, Information Technology, Electrical Engineering, or related field. Equivalent experience may substitute for required education.
• Academic or practical experience with Java and Python
• Demonstrated ability to articulate the value proposition of product functionalities

• Unlimited Paid Time Off
• Paid Holidays
• 401(k) Retirement Plan 
• Medical, Dental, and Vision Plans
• Short-term Disability, Accident, Hospital, and Cancer Insurance
• Live Near Your Work Homebuying Incentive Program
• Employee Referral Bonuses
• Flex Scheduling

The referenced base salary range represents the low and high end of Alertus’ salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will depend on several factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications.

Additional Information:

All applicants who wish to be employed by Alertus, regardless of work location, must be fully vaccinated or in the progress of vaccination by the first day of their employment (some exceptions may be considered if within the guidelines of the company policy). Proof of vaccination or exemption must be provided prior to their start date.

Protecting people from harm is what we do. It's our mission and our passion. As a company dedicated to developing advanced technologies to help save lives, we feel strongly that our employees protect themselves and others from a potentially fatal virus. We encourage everyone who can safely do so to vaccinate against COVID-19.

Alertus Technologies is an Equal Opportunity/Affirmative Action Employer. All applicants will be considered for employment without attention to race, color, sex, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

All your information will be kept confidential according to EEO guidelines.

AT THIS TIME, ALERTUS DOES NOT PROVIDE VISA SPONSORSHIP

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.