Resort Assistant Manager

Cragun's Resort

Job Description

Description:

Cragun's Resort on illustrious Gull Lake is seeking a motivated and guest experience-oriented Resort Assistant Manager. This is a perfect position for someone who is seeking Leadership Development and Career Growth Opportunities in a beautiful and growing hospitality setting!

Position Overview:

This position works closely with guest-facing departments and department leaders; developing leadership, operational judgement, and strategic decision-making through daily guest interaction and real-time operational oversight. The RAM regularly serves as Manager on Duty (MOD), leading evening operations and facilitating collaboration across teams.

Main Duties and Responsibilities:

Lead evening resort operations through walkthrough, mentoring department leaders, and resolving operational issues
Coach and support team leaders to ensure smooth operations and strong guest service
Anticipate and resolve guest concerns, modeling professional service recovery
Facilitate the daily 330pm operation meetings
Serve as primary decision-maker during incidents or emergencies
Promote a positive and collaborative culture through various employee engagement activities
Support Security & Transportation team to ensure proper staffing for operations and events
Support training and emergency preparedness initiatives
Identify opportunities to improve efficiency and maximize revenue
Respond to and document guest and employee incidents accurately
All other related duties as assigned

Requirements:

2-4 years of hospitality or resort experience (supervisory preferred)
Strong desire for career growth into hospitality leadership roles
Proven leadership and communication skills
Guest-focused mindset with strong problem-solving abilities
Flexibility to work evenings, weekends, and holidays
Strong computer and technology proficiency

Full Time Benefits

Medical, Dental and Vision Insurance
Supplemental Life Insurance(s)
401k with discretionary match
Competitive PTO package
Incredible Golf Discounts at Legacy Courses
Discounts on Dining, Lodging, Apparel, Rentals, Free use of indoor pool, pickleball courts, etc)

This position is ideal for ambitious hospitality professionals seeking broad operational exposure, leadership mentorship, and a clear pathway for career advancement into roles such as Operations Manager, Guest Experience Director, or General Manager. Join our growing and LEGENDARY team!

Apply

Vacancy posted 24 days ago

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