Director, Specialty Pharmacy Fulfillment Operations

Company Lumicera About Us Lumicera Health Services Powered by Navitus is an innovative specialty pharmacy providing transparent and stewarded solutions to optimize patient well‑being. Our culture celebrates creativity, diversity, and continuous improvement. We are committed to providing equal employment opportunity to all applicants and employees and comply with all applicable nondiscrimination regulations, including those related to protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or handicap. Pay Range USD $152,077.00 - $190,096.25 per year Work Schedule Monday to Friday, 8 am–5 pm Remote Work Remote work is not available for residents of the following states: Alaska, Connecticut, Delaware, Hawaii, Kansas, Kentucky, Maine, Massachusetts, Mississippi, Montana, Nebraska, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, Vermont, West Virginia, and Wyoming. Overview Join Lumicera Health Services to lead the future of fulfillment—driving precision, scale, and innovation across a rapidly growing, multi‑site pharmacy operation. Under the general direction of the Vice President, Operations, the Director, Fulfillment Operations is responsible for shaping vision, strategy, and delivery of Lumicera and partner pharmacy fulfillment operations. The Director creates compliant, safe, and efficient fulfillment operations, including inventory management, cold chain management, prescription dispensing, final verification, shipping, and service delivery, and builds an effective cross‑functional department through organization design, process improvements, and cross‑training. Is this you? Find out more below! Responsibilities Conduct operational redesign and develop and execute business strategies that increase service levels, operational capabilities, and efficiencies. Oversight of pharmacy capacity, new pharmacy locations, and pharmacy redesign. Direct and oversee Patient Services and Specialty Programs staffing requirements by analyzing trends, developing forecasts, researching business requirements, and analyzing workflows in conjunction with WFM functions. Collaborate with IT leadership to ensure necessary systems and applications support fulfillment operations and are continuously evaluated for proper operation, efficiency, and reporting capabilities. Develop and implement strategic plans for the operational infrastructure of systems, processes, and personnel designed to accommodate growth objectives and new service offerings of the organization. Develop and implement continuous operational improvements focused on enhancing patient care while optimizing the customer experience. Collaborate with leaders across the organization to optimize processes to improve efficiency, safety, and patient experience. Ongoing monitoring, evaluation, and reporting of pharmacy service KPIs to other Pharmacy Managers and Executive Leaders. Assist in the creation and reporting of ongoing Quality Improvement Projects, and actively participate in the Quality Oversight Review Committee. Investigate, present, and create business cases around new technology solutions and/or processes to aid in more efficient pharmacy fulfillment operations or enhanced patient experience. Develop and oversee an efficient, cost‑effective, safe, and patient‑centric fulfillment strategy across all fulfillment locations, encompassing fulfillment process, packaging, shipping, and service delivery and recovery. Other duties as assigned. Qualifications Graduate of ACPE–accredited School of Pharmacy with a B.S. Pharmacy or Pharm.D., with a current, unrestricted license. Current resident Pharmacist license with ongoing maintenance of education credits to remain active. Minimum five years as a licensed pharmacist preferred. Four to five years of experience in specialty pharmacy preferred. Previous supervisory experience preferred. Managed care and/or PBM experience preferred. Active participation in, adherence to, and support of compliance program objectives. Demonstrated ability to interact cooperatively and respectfully with other employees. Benefits Top‑tier Health, Dental, and Vision insurance. 20 days paid time off. Four weeks paid parental leave. Nine paid holidays. 401(k) with company match up to 5% (no vesting requirement). Adoption Assistance Program. Flexible Spending Account. Educational Assistance Plan and Professional Membership assistance. Referral Bonus Program—up to $750. Location Remote (United States) #J-18808-Ljbffr Lumicera Health Services, LLC.