Payroll Specialist

Position Summary The Payroll Specialist is accountable and responsible for all aspects of quality service for clients. Works with clients to obtain payroll information, processes payrolls, responds to/resolves client questions and problems and delivers outstanding customer service. Essential Duties and Responsibilities The essential functions include, but are not limited to the following: Maintaining a book of payroll clients of varying sizes, payroll frequencies and complexity Contacting clients regularly to obtain payroll data, including new hire information, salary adjustments, special payments, employee deductions, and to set schedules Accurately keying all payroll related data necessary to process and meet payroll deadlines and confirm accuracy using control totals Polling electronic timeclocks, reviewing the downloaded information for completeness and accuracy, and uploading time data into the payroll system Review payroll data submitted by clients remotely for completeness and accuracy to the extent possible Processing and packing out payrolls for delivery to client Uploading retirement plan contributions and/or workers comp data on behalf of the client Maintaining a high rate of client retention through quality customer service Keeping abreast of the payroll processing system and changes in wage and tax laws on behalf of our clients Maintaining client files, binders and notes in the system Researching and resolving client/system problems Establishing and maintaining a positive working relationship with clients, agencies, and coworkers to promote a quality service image Participating in and conducting training sessions Performing other duties as assigned Minimum Qualifications (Knowledge, Skills, and Abilities) High school diploma or two or more years of office related experience or training; or equivalent combination of education and experience; college degree is highly preferred. Basic understanding of payroll and payroll tax laws preferred Proven facility in MS Office (particularly Excel and Word), MS Outlook, data entry and office equipment (e.g., telephone, head set, 10-key or calculator, computers, FAX machine, printer/copier) Proven facility in customer service, and problem resolution Excellent written, oral, and presentation communication skills Excellent organizational, planning, and prioritization skills Excellent interpersonal skills Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. #J-18808-Ljbffr