Floor Manager

The Floor Manager is responsible for overseeing and managing the service operations of the establishment. They adhere to the Robert’s pizza and dough company culture to ensure that both employee and guest experiences meet company standards. The Floor Manager embodies the RObert's philosophy of “leading from the door,” fostering connections and promoting community outreach. This key team member actively engages with their hourly teams and provides coaching support. The Floor Manager leads by example, inspiring their team and the entire restaurant.

Responsibilities:

- Assist in training and development of new and existing employees.

- Foster teamwork among employees and peers.

- Collaborate with FOH and BOH teams to ensure a consistent and exceptional guest experience.

- Address guest needs promptly and efficiently.

- Minimize waste and maximize product through daily inventory checks.

- Support the AGM in adhering to all Chicago's City Department of Health standards (FOH DOH checklist), maintaining an “A” Grade.

- Authorize, control, and review all compensation and void requests per shift.

- Identify, address, and document daily employee performance issues in accordance with HR standards.

- Ensure that each service is adequately staffed and assign sections accordingly to guarantee exceptional service.

- Participate in regularly scheduled and yearly employee training.

- Adhere to proper cash handling procedures and hold employees accountable for accurate cash handling (cross-check with POS cash due and tips amount).

- Verify and correct time entries and tips in the POS system to prepare payroll for AGM review.

- Create an enjoyable dining room atmosphere by consistently maintaining appropriate lighting, music, and temperature levels.

Perform diverse responsibilities to ensure optimal restaurant operations in accordance with standard operating procedures.

Delegate service tasks appropriately to foster collaboration within the service team.

Complete assigned projects within the specified timeframe..

Provide feedback on the employee experience to managers during weekly manager meetings, prioritizing employee retention.

Engage in performance discussions and collaborate with the management team to hold employees accountable through immediate feedback.

Participate in constructive communication between employees and BOH managers.

Acquire a comprehensive understanding and adhere to the policies and procedures outlined in the Robert ’ s handbook, employee benefits, and company philosophies.

Propose and implement innovative ways to express gratitude to our employees.

Communicate any maintenance and repair requests promptly.

Address any guest or staff-related issues effectively.

Support a decision-making process that empowers the team.