Medical Support Assistant (Advanced)

Medical Support Assistant

Major Duties: Duties for the Medical Support Assistant (Advanced) include but are not limited to:

• Provides specialized and expert administrative patient support within an interdisciplinary coordinated care delivery model, applying advanced administrative judgment to complex clinical flow processes.
• Utilizes a wide range of clinical flow tools and patient systems to support access to care across multiple clinics, specialties, and community care resources.
• Reviews clinic appointment availability to ensure schedules are closely monitored, adjusting clinic utilization as necessary to meet patient and clinic needs.
• Communicates effectively with patients, interdisciplinary care teams, VA medical centers, and non-VA medical facilities; assists with coordination during inpatient-to-outpatient transitions and prepares correspondence such as normal lab result notifications.
• Manages systems for follow-up care including consults, tests, appointment requests, and other required patient actions to maintain continuity of care.
• Processes incoming secure messages through MyHealtheVet, coordinates responses with the care team, and participates in team huddles and meetings to support planning, problem solving, and follow-up patient care.
• Identifies incomplete encounters, communicates findings to providers, reinforces plans of care, and enters required information into electronic health records.
• Monitors and verifies pre-appointment requirements, validates patient information within patient systems, resolves accuracy issues, and determines whether immediate appointments are required; informs team members regarding shared-care patients across VA facilities or community care.

Work Schedule: Monday - Friday, 8:00am - 4:30pm. Other work schedules may be available depending on the needs of the agency.

Telework: Not Available

Functional Statement #: Multiple